At ThoughtWorks, I wore the product manager hat, cooking up game-changing tech and breathing new life into dusty IT systems. I steered game-changing projects, flexing my strategy muscles and rallying teams to create real-world impact.• Led development of innovative remote management software for Linux devices, creating a new revenue stream for a world-leading OEM with $1 million potential• Managed a cross-functional team of 7 experts and collaborated with 3 global teams, overseeing… Show more At ThoughtWorks, I wore the product manager hat, cooking up game-changing tech and breathing new life into dusty IT systems. I steered game-changing projects, flexing my strategy muscles and rallying teams to create real-world impact.• Led development of innovative remote management software for Linux devices, creating a new revenue stream for a world-leading OEM with $1 million potential• Managed a cross-functional team of 7 experts and collaborated with 3 global teams, overseeing successful deployment on 1000+ servers worldwide• Demonstrated strong stakeholder management skills, aligning interests of internal teams, external partners, and C-level executives, achieving 95% satisfaction rate• Delivered the product on time, enabling the OEM to enter a new market segment and empowering their marketing team with a robust product offering• Showcased ability to bridge technology and business objectives, driving planning, roadmapping, and implementation of a complex technical project with significant business impact• Led strategic optimization and modernization of 20 legacy IT infrastructure management applications for a top 5 global investment bank, improving technical health score from 5.2 to 8.7/10• Managed a 7-member team, presented to 5 executive stakeholders, and implemented changes across 2,500 devices in 32 countries while maintaining 99.9% uptime• Reduced annual TCO by $750,000, ensured regulatory compliance avoiding $200,000 in penalties, and achieved a 99.8% device registration success rate• Demonstrated strong strategic product vision, roadmapping, and data-driven decision making skills in modernizing 20-year-old critical applications• Showcased expertise in stakeholder management, cross-functional leadership, user experience optimization, and global IT infrastructure management Show less

Worked as Principal Technical Product Manager for the Sabre SonicSabre aimed to transition its AWS platform to GCP, maintaining functionality and performance for over 200 odd hosted airlines within a tight deadline. I gathered detailed requirements by analyzing complex inventory concepts, using mainframe commands, and collaborating with SMEs. Result: A successful proof of concept, demonstrating full functionality on GCP, boosting Sabre's confidence in future… Show more Worked as Principal Technical Product Manager for the Sabre SonicSabre aimed to transition its AWS platform to GCP, maintaining functionality and performance for over 200 odd hosted airlines within a tight deadline. I gathered detailed requirements by analyzing complex inventory concepts, using mainframe commands, and collaborating with SMEs. Result: A successful proof of concept, demonstrating full functionality on GCP, boosting Sabre's confidence in future cost savings by migrating from AWS to GCP.Led and mentored Scrum Teams on product requirements for greenfield and legacy modernization projects. Coordinated cross-functional teams, resolving roadblocks and ensuring clear communication throughout the project lifecycle. Show less

EY needed a tool to manage partner rotations according to country-specific regulations, ensuring compliance and timely partner movement. I conducted workshops with senior partners and executive directors to gather detailed requirements, translating them into a BRD and user stories. Result: The successful implementation of the global partner rotation tool resulted in significant savings for EY by avoiding penalties from government agencies and regulators.Spearheaded Business Analysis… Show more EY needed a tool to manage partner rotations according to country-specific regulations, ensuring compliance and timely partner movement. I conducted workshops with senior partners and executive directors to gather detailed requirements, translating them into a BRD and user stories. Result: The successful implementation of the global partner rotation tool resulted in significant savings for EY by avoiding penalties from government agencies and regulators.Spearheaded Business Analysis initiatives, driving best practices in requirements gathering and Agile across the global BA community. Led the development and commercialization of a critical application for legacy system migration, successfully launching it as a product for external customers. Mentored a team of Business Analysts, fostering a culture of collaboration and innovation in product development Show less

Performed the role of a Product Owner/ Lead Business Analyst. Role involved grooming Product Backlog, Release Backlog, User Stories, Acceptance Criteria, Use Cases, Change Request Documents, validating Test Scenarios, Functional Testing and conducting walk through of the product.

I was tasked with activating the airline ticketing module for specific geographic regions, aligning with IATA standards. By closely collaborating with the IATA team, I tested and secured certification for the new requirements. Result:This successful activation opened a new revenue stream for Sabre through ticketing agencies in the targeted regions.Worked… Show more I was tasked with activating the airline ticketing module for specific geographic regions, aligning with IATA standards. By closely collaborating with the IATA team, I tested and secured certification for the new requirements. Result:This successful activation opened a new revenue stream for Sabre through ticketing agencies in the targeted regions.Worked with the GDS Ticketing for Sabre GDS. Contributing to various projects in the GDS Ticketing area.- Authoring FRD for projects related to BSP activation, Direct Ticketing Activation, and enhancements to the GDS Ticketing Module- Working with cross functional teams to understand and implement projects in other LoB (PNR, Pricing, Hotels, Car Rentals, Limo rentals, Surface Transportation) in Sabre- Working with Sabre Joint venture partners like Abacus and Infini for projects related to their specific markets- Working on projects from the time of inception of the project to the final delivery which involves extensive interactions with end users, business sponsor, Product Marketing, Development Team, Quality Analysts and Release Management teams. Show less

Business Process Consulting, Proposal Response, Business Analysis,Requirement Management, Requirement Gathering, Gap Analysis, Technology Application due diligence in the area of Travel and Hospitality with specific domain focus of Airlines and related operationsResponding to large scale RFI/RFP for various Airlines/consulting organizations.Create thought leadership content in the area of next generation ideas for Airlines and related industries, like Travel Ribbon, Personalization,… Show more Business Process Consulting, Proposal Response, Business Analysis,Requirement Management, Requirement Gathering, Gap Analysis, Technology Application due diligence in the area of Travel and Hospitality with specific domain focus of Airlines and related operationsResponding to large scale RFI/RFP for various Airlines/consulting organizations.Create thought leadership content in the area of next generation ideas for Airlines and related industries, like Travel Ribbon, Personalization, Loyalty, Social Media and e-commerceWorked with one the largest OTA with focus on Cruise Domain.Business System Analyst for multiple Scrum TeamsDefining User Stories, User Acceptance criteria, Functionality Walk-throughWorking with one of the most creative airlines in UK for their e-commerce website refreshGap Analysis, Functional Testing, Test Scenario Definition, Acceptance Criteria Mapping, Working with various stakeholders for approval of the Test Scenarios and Gap Analysis Documentation. Working on JIRA a tool to capture User stories and track the requirements for Scrum teams. Show less

Worked with one of the pioneer and largest Airline IT systems provider in the world. The specific focus was on the Next Generation Airline Reservation System, Departure Control System and Market Place application to the be utilized by around 120 airlines hosted on the Service provider systems. The reservations process was managed through multiple channels: Call Center, Agent Desktop Application, e-commerce channel and OTA.The engagement involved- Understand client… Show more Worked with one of the pioneer and largest Airline IT systems provider in the world. The specific focus was on the Next Generation Airline Reservation System, Departure Control System and Market Place application to the be utilized by around 120 airlines hosted on the Service provider systems. The reservations process was managed through multiple channels: Call Center, Agent Desktop Application, e-commerce channel and OTA.The engagement involved- Understand client, business/domain and project requirements and sort through the chaos and ambiguity of what is communicated by stakeholders/users and extract concise information, thereby facilitate scoping of the project. - Analyze the business situation to identify problems/opportunities and define solution characteristics. - Work with business & technical users as a business problem solver.- Build effective relationships with clients to develop joint vision for the program/project. Also ensure that stakeholders know the implications of their decisions, and provide options and alternatives when necessary.- Assist the project manager and project team by managing client expectations through careful and proactive communications regarding requirements and change management.- Responsible for requirements gathering and analysis, write functional specifications/use cases, perform gap analysis and product evaluation, and participate in technical design discussions as well as user acceptance testing. - Work closely with the development & testing team on the functional & business requirements to ensure correct & complete understanding. Assist in translation of requirements and use cases in to test scenarios, test data, and expected results.Technologies Used:JSP, J2EE, JMS, MSSQL, Oracle 10g, Flash, HTML, C, C++, ESB Show less

- Working as Business Analyst for multiple modules of the product suite which was have various forms of e-commerce interactions with end users like B2B, B2C and C2C- Lead and guide a team of Associate BAs, Testers and Developers in product development- Understand client, business/domain and project requirements and sort through the chaos and ambiguity of what is communicated by stakeholders/users and extract concise information, thereby facilitate scoping of the project. - Analyze… Show more - Working as Business Analyst for multiple modules of the product suite which was have various forms of e-commerce interactions with end users like B2B, B2C and C2C- Lead and guide a team of Associate BAs, Testers and Developers in product development- Understand client, business/domain and project requirements and sort through the chaos and ambiguity of what is communicated by stakeholders/users and extract concise information, thereby facilitate scoping of the project. - Analyze the business situation to identify problems/opportunities and define solution characteristics. - Work with business & technical users as a business problem solver.- Build effective relationships with clients to develop joint vision for the program/project. Also ensure that stakeholders know the implications of their decisions, and provide options and alternatives when necessary.- Assist the project manager and project team by managing client expectations through careful and proactive communications regarding requirements and change management.- Responsible for requirements gathering and analysis, write functional specifications/use cases, perform gap analysis and product evaluation, and participate in technical design discussions as well as user acceptance testing. - Work closely with the development & testing team on the functional & business requirements to ensure correct & complete understanding. Assist in translation of requirements and use cases in to test scenarios, test data, and expected results.Technologies Used:JSP, J2EE, Java Script, ASP, C, C++, C# Show less

Requirement Management, Requirement Gathering, Gap Analysis, Product Demo, Gap fitment for the Calibre CAMUS an in-house Campus Manage Application.Product was developed using:MS.NET, Oracle 9i, Java Scrip, JSP, ASP.