Anurag Keshan Email & Phone Number

Stockholm County, Sweden

Stockholm, Stockholm County, Sweden

I lead a team of 120 engineers, driving technology solutions that empower 6 global fashion retail brands. We are on a journey of transforming the tech landscape for our brands and integrating tech into core of our business.Leading multiple engineering teams building and rolling out the next generation unified commerce tech landscape for our brands while.

Stockholm, Stockholm County, Sweden

• Led the Global Customer Care (Business Tech) product area as Head of Engineering, consisting of 7 product teams and managing a globally distributed team of over 100 team members.
• Responsible for end-to-end development, rollout and maintenance of customer care platforms, ensuring operational excellence and high availability for global customer service operations.
• Drove strategic and transformational initiatives to improve platform scalability, reliability, and performance, enabling teams to meet the demands of a growing customer base.
• Partnered with product management, customer service, and other tech teams to align technical roadmaps with business goals, ensuring continuous improvement and innovation.
• Fostered a culture of collaboration and accountability across teams, improving productivity and delivering high-impact solutions on time and within budget.
• Successfully delivered several key projects that streamlined customer support processes and improved customer satisfaction, contributing to enhanced service efficiency and business outcomes.

Stockholm, Stockholm County, Sweden

• Led the design and development of a next-generation Customer 360 solution for customer service agents.
• Integrated data from multiple sources, including CRM systems, transaction history, and real-time support logs, into a unified platform for agents.
• Enabled seamless access to comprehensive customer profiles, improving agent efficiency and response times.
• Focused on system reliability and user experience to deliver a platform that enhanced customer satisfaction and increased NPS, CSAT and decreasing average handling time.
• Collaborated closely with cross-functional teams including engineering, data, and customer service to ensure scalability and adaptability of the solution.
• Drove operational improvements by empowering agents to deliver faster, more personalized support, aligning the solution with evolving business needs.

Stockholm, Sweden

Working as an SAP Solution Architect in H&M within SAP retail solution. Leading the development team for Merchandising comprising a team of 10 team members. My Focus area currently is Merchandising (Allocation and Replenishment). Have also worked for custom development in POSDM, Master Data, Supply Chain, Warehousing and FICO.Have worked extensively in.

India, Sweden, US

Worked in different roles starting from SAP Developer to Team lead in of the biggest Consulting Companies in the World.Have worked on Support and Development and Implementation projects.Worked with multi-cultural and diverse environments.Have been mostly worked in client facing roles and locations.

Malmö, Skåne County, Sweden

- Working with the BIS team of Sony Mobile Communications to gather and understand Business requirements for new projects and development.- Identifying potential enhancement and improvements in the AS IS processes.- Preparing and giving inputs for Business Blue Print for new projects and developments.- Prototyping, Feasibility Analysis and preparation of.

Bachelor Of Engineering - Be, Printing & Media Engineering

Activities and Societies: Creative Director - Editorial Board, Secretary - Media Engineers & Graphic Technologists Association

Research Associate, Study On Erp Implementations

High School

Bachelor Of Engineering - Be