Anuraj V Email & Phone Number

Kochi, Kerala, India

Assisting traders with trading issues, foreign exchange concerns, symbols, and trading times. Coordinating with a team of 10-15 people, following up, and generating quality/CSAT reports. Generating customer satisfaction reports on a weekly and monthly basis. Training new joiners and monitoring their progress in upgrading their skills. Participating in.

Bengaluru, Karnataka, India

• Conferred with customers about concerns with products or services to resolve problems and drive sales.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Built strong relationships with the field operations team to support business development opportunities and improve service.
• Evaluate customer information to explore issues, develop potential solutions and maintain high-quality services.
• Assisting management in gathering information and creating processes, procedures, and policies.
• Provided primary customer support to internal and external customers in a fast-paced environment.

Thrissur, Kerala, India

• Track project progress and report team hours and expenses every week.
• Ensure the project documents are complete, current, and stored properly.
• Ensure any deliverables are of high standards and signed off by the senior project manager before passing them to the client.
• Manage day-to-day operational aspects of project delivery.
• Determine the needs of the company regarding machinery and suppliers necessary for safe operation and adjust inventory accordingly.
• Research and meet with potential suppliers to compare product prices, and lease terms and make the best decision for the company.