Anuska Jose Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

• Developed and managed program strategies and deliverables for new clients as they pertain to onboarding and integration implementation of Magento, Salesforce, and Shopify.• Delivered client-facing implementation projects to time, cost, and quality constraints ensuring client satisfaction on completion, following methodologies and other industry standard best practices.• Reviewed the process and standard best practices for efficient project delivery.• Led the Project Management team and supported day-to-day operations.

London, United Kingdom

• Onboarded new enterprise to mid-market customers to Dotdigital’s SaaS omnichannel marketing platform.• Managed project baselines and identified risks, issues and solutions.• Provided effective communication with stakeholders and co-workers, ensuring weekly calls were in place to meet the agreed deadline.• Conducted A/B tests, fixed HTML templated issues, and built customized toolkits and forms.

London, United Kingdom

• Onboarded new clients on to Dotdigital’s SaaS marketing automation platform and connectivity to their platform connector. Supported client UAT environment.• Facilitated weekly status meetings, issue management, resolution and documentation.

• Managed projects for assigned clients, overseeing maintenance and resolution of client issues.• Utilized Neolane (now Adobe Campaign), building and optimizing dynamic personalized templates and logic with JavaScript.• Performed client allowlisting and submitted FBLs for dedicated and shared IP pools, utilizing reputation monitor dashboards.• Produced training material and platform training for customers.

• Empowered the team by granting access rights, leveraging available data, and streamlining process flows and case information within the internal CRM.• Developed functional requirements and delivered tailored CRM solutions to meet evolving business needs, while maintaining and customizing the online customer portal for optimal user experience.• Created comprehensive documentation and support procedures to enhance the effectiveness of support and customer service team members.

• Efficiently resolved desktop support tickets and issues, delivering day-to-day technical support for both internal teams and external clients.• Maintained and supported all hardware and telecom equipment, systems, and servers, while deploying patches and managing major system upgrades to ensure optimal performance.• Collaborated with the System Administrator in the installation and configuration of VMware, as well as PC software and hardware, enhancing system reliability.• Troubleshot and resolved HTML scripting issues, ensuring high-quality deliverables for creative projects.• Conducted email whitelisting on behalf of clients and investigated deliverability issues to improve communication efficacy.• Developed comprehensive documentation and support procedures for both internal teams and external stakeholders, streamlining processes and enhancing overall service quality.

Foundation Diploma In Digital Marketing, Digital Marketing

Spanish Language And Literature, Level 1 And 2

http://www.letslearnspanish.co.uk/

Internet Communications And Websites (Xhtml And Css)

Mysql & Php

A Levels, Information & Communication Technology, General Studies, Art And Design