Anu Somarajan Email & Phone Number

Mumbai, MH, IN

Mumbai, Maharashtra, India

India

Mumbai Area, India

• Create, maintain and improve processes for detection and mitigation of abusive activity perpetrated through usage of our products
• Liaison with various representatives of the intelligence community, domestic and global law enforcement, industry and cyber crime watchdogs that specialize in abuse mitigation to enable rapid exchange of data and take.
• Perform forensic analysis of malware, spam, phishes/spoofs and other abuse incidents to understand modus operandi and implement countermeasures in partnership with support and system admin teams
• Proactively track and review abusive activity within our client base and take appropriate action, ensuring that our Terms of Usage are strictly adhered
• Work with and guide our dedicated operations team that receives complaints from Internet users about abusive activity, and communicates with clients and channel partners to take appropriate action
• Gather actionable intelligence and understand threats by using data obtained from various black lists, browsing various fraud forums, communicating with affected parties and so forth

Mumbai, India

• Review, analyze and respond complaints posted regarding products and services offered by the company
• Actions to be taken for Compliance and Abuse issues reported by our Data Centres
• Proactively track and review abusive activities within our client base and take appropriate action, ensuring that our Terms of Usage are strictly adhered
• Handling issues pertaining to misuse of our service for hosting objectionable content.
• Risk assessment of payments received via online transactions.
• Monitor resource utilization of products and services registered, to ensure adherence of the Acceptable Usage Policy

Mumbai, India

• Indentifying and Analysing the rules and policies required for the general operation of the Compliance Program
• Developing and Maintaining and Documenting policies, procedures and its related activities to prevent illegal, unethical, or improper conduct
• Responds to alleged violations of rules, regulations, policies and procedures by evaluating or recommending the initiation of investigative procedures
• Acts as an evaluation body to ensure that compliance issues/concerns between the channel partners and end customers are being appropriately evaluated, investigated and resolved
• Monitors, and as necessary, coordinates compliance activities of the channel partners to remain abreast of the status of all compliance activities and to identify trends
• Identifies potential areas of compliance vulnerability and risk assessment; develops/implements corrective action plans for resolution of problematic issues, and provides general guidance on how to avoid or deal with.

Mumbai, India

• Act as a permanent team facilitator for the entire WSS team.
• Keeping a continuous track of and making sure enough people are logged into interface at all time.
• Creating various statistic reports.
• Monitoring unresolved issues on a regular basis and following up the status of the same with the concerned department.
• Conducting product training sessions within the team and test on product knowledge.

• Handling and resolving customer queries and complaints on the frontline as well as back office.
• Handling the team with respect to assist, handling irate callers and resolving cases assigned to back office.
• Communicating with inter department for immediate closure of complaints received and further passing on resolutions to customers in the form of letter and telephonic correspondence.
• Always given my best to customers with respect to quality.
• Has also highlighted various process improvement suggestions to management.
• Was promoted as a Team Coach in a spam of five months

Bachelors Degree, Commerce

Education record