Associate Application Support Engineer
Current* Delivered production support to end-users, troubleshooting and resolving any issues they encountered with software applications.* Diagnosed and resolved application-related issues efficiently, ensuring timely resolution.* Contributed to knowledge base creation, including writing troubleshooting guides, FAQs, and internal documentation to streamline issue resolution and improve team efficiency.* Coordinated cross-functional collaboration among support, QA, and engineering teams to resolve complex technical issues, ensuring that both internal and external stakeholders were informed throughout the troubleshooting process.