Ryan Toney Email & Phone Number

• Managed a team of 24 hybrid employees, ranging from entry-level associates to tenured automotive professionals• Developed team by conducting regular one on one’s, team meetings, and annual performance reviews• Oversaw implementations through life cycle, maintaining critical relationships by acting as main point of contact• Directed teams of up to 50 on 5-10 projects a month, including enterprise level projects with 20+ sub-projects• Collaborated with diverse offshore teams to ensure data, hardware, integrations, and product were ready to go live• Mitigated risks by maintaining project scope and interacting with all levels of client leadership at regular intervals• Maximized product adoption and realized value by ensuring delivery of training and best practice consultation• Drove new business growth by identifying opportunities to organically upsell additional products and services• Transitioned clients to account managers and support team, proactively documenting and sharing attrition risks• Interviewed applicants and assessed their qualifications for customer-facing software implementation roles

• Successfully managed complex accounting and retail SaaS implementation projects across the United States and Canada• Configured specifications within software instances, blending platform capabilities with client needs and workflows• Validated client financial and historical data to ensure seamless transition from legacy software to new software suite• Created and distributed training schedules for up to 100 users, training users in one-to-two-week time frames• Proactively identified and mitigated implementation risks and blockers efficiently and effectively• Led teams of up to 10 installers during go live and follow-up weeks, familiarizing teams with client-specific processes• Facilitated weekly status meetings with key stakeholders to discuss and manage progress of implementations• Launched and supported new OEM’s and software solutions, such as intercompany accounting• Mentored multiple individuals, including international team members, via formal program and informal shadowing

• Scaled up to become a full-time project lead by managing and launching 5 dealerships on core software platform• Assisted project leads on go live and follow-up weeks for 15+ dealerships across the United States and Canada• Consulted on client workflows post-implementation, modifying processes as business needs and platform evolved• Co-led department-wide meeting on how to lead effective status meetings with key internal and external stakeholders• Acted as a go-to resource for management and peers, assisting with all manners of tasks during remote weeks

Dayton, Ohio

• Traveled to client sites to smoothly implement Reynolds’ Dealership Management System• Effectively trained and supported personnel on Accounting, Document Management, Finance, and Payroll software• Presented and communicated with a variety of dealership personnel, including dealers and top management• Modified personal training style to fit various scenarios, such as one-on-one and lecture style trainings• Assisted the Technical Assistance Center with client calls regarding end of year Accounting and Payroll procedures• Earned certifications in Accounting, Finance and Insurance, Integrated Document Management, and User Security• Cross-trained on specialized add-on products and assisted teams with integrating the products with core software suite• Engaged in continual development during remote weeks by keeping up-to-date on product and process enhancements

Florence, Kentucky

• Analyzed weekly sales and performance reports to review and improve total store operations• Developed personal management style and oversaw daily operations of 150+ associates• Exemplified company values by putting customers first, acting with integrity, building great teams, and driving results• Increased sales of Licensed Team Apparel by 125%+• Led District Manager on store walk while reflecting on personal performance and store performance

Oxford, Ohio

Resident assistants are full-time enrolled students who assist the Office of Residence Life in fostering growth and engaging in academic success, effective community engagement, interpersonal development, and cultural competency. Through the creation of community, facilitation of events, and development of relationships during intentional one-on-one conversations, resident assistants provide opportunities for students to become citizen leaders within their community.

Bachelor Of Science, Business Management And Leadership

Activities and Societies: Alpha Phi Omega (Co-Ed Service Fraternity) & Gift of Life Bone Marrow Registry

Education record