Anuya Pathak Email & Phone Number

Pune, Maharashtra, India

• Key Profile:
• Responsible for monitoring and managing information technology (IT) and telecommunications networks
• Perform network devices IOS upgrades, including Cisco, Juniper routers, and switches, adhering to customer standards
• Identify, analyze, and resolve problems related to network connectivity, application performance, and security
• Maintain patch and update management, managing change requests, and escalating issues and outages
• Coordinate with internal and external vendors to ensure timely problem resolution

Pune, Maharashtra, India

• Key Profile:
• Supporting end-to-end Network devices refresh project with technical plan as per customer format.
• Perform the Network devices IOS upgrades such as Cisco Router & Switches as per customer standard
• To understand the Customer’s organizational structure and become familiar with the Customer’s network implementation and support processes and procedures to help in designing a network that is available and sustainable.
• Remotely configuring and supporting network equipment including Cisco Switches, Cisco Routers, Cisco Access point
• Work within established configuration and change management policies to ensure awareness, approval and success of changes made to the network infrastructure

• Function as lead point of contact for effectively resolving issues related to customers aimed at enhancing client satisfaction.
• Coordinated activities related to design, configuration & implementation based on client requirement
• Identify growth opportunities within the territory and collaborate with sales teams for accomplishing business objectives
• Worked with project teams for providing technical consultation to project managers on impacts to Organization.
• Focus on enhancing effectiveness & efficiency of operation support services/communication across vertical accounts based on key account metrics
• Conduct cross skilling/ up-skilling of teams through knowledge transfer and value additions to enhance overall productivity and team capability index across portfolios in the account

Pune Area, India

• Assisted participants of wellness programs via telephone in call center environment (inbound calls) and email with issues regarding the wellness portal.
• Provided technical support for client services.
• Troubleshot performance issues on mobile devices regarding the installation and utilization of company specific applications and other web portal related issues for Participants and client managers.
• Diagnosed incidents and described accurately to developers technical issues for correction beyond our departmental scope.
• Documented all inquiries within CA Service Desk Manager Management system, followed appropriate guidelines. For notepad documentation, and assigned cases accordingly.
• Exceed 90% average Customer Call Audit Scores.

Bachelor Of Computer Application, Computer Systems Networking And Telecommunications, A

Diploma In Industrial Electronic, Industrial Electronics Technology/Technician, A

High School