Roes and Responsibilities• Provided first-level technical support to end-users, resolving hardware, software, and network issues.• Assisted with the installation and configuration of operating systems and software applications.• Set up and managed user accounts and permissions in Active Directory.• Documented support activities and resolutions in the ticketing system.• Managed and coordinated tickets through the OS Ticketing system, ensuring timely resolution of user issues.• Troubleshot technical issues remotely using Team Viewer and other remote applications, enabling efficient problem resolution.• Conducted regular maintenance and updates to ensure optimal system performance and security.• Trained end-users on basic IT and software usage, improving their technical proficiency.• Stayed updated with industry trends and emerging technologies, proactively recommending system improvements for enhanced performance

• Resolved customer queries and complaints efficiently to ensure a positive shopping experience.• Managed the balance of the cash drawer at the beginning and end of each shift.• Conducted inventory checks and reported low stock levels to the store manager.• Followed safety procedures and protocols to ensure a safe shopping environment for customers and staff. • Ensured that the store’s appearance met company standards at all times.• Monitored product expiration dates and removed any expired items from the shelves.• Assisted in setting up promotional displays and ensured they were kept tidy and attractive

Roles and Responsibilities:• Cleaning management: Management of cleaners, daily schedules, waste audits, KPIs, supervision, inspection fault reporting, , complaints management.• Monitoring and Reporting: Regular inspection, reporting of cleaning operations, waste audits, and KPIs. Daily reports and audits to track progress and ensure compliance.