An Vu Email & Phone Number

Brea, California, United States

▪ Installing software on computers, including user software and peripheral operation software.▪ Communicating with users and management about the refresh schedule and status.▪ Troubleshooting hardware and software issues, including desktop operating system issues.▪ Maintaining asset management records and updating project tracking through Service Now.▪ Providing customer service and deployment guidance, and post-deployment support.▪ Assisting with disposal for returning equipment.

Orange County, California, United States

I am called upon by Good Gamer Group to test unreleased games, articulately answer questions, and give meaningful and constructive feedback based on my preferences as a gamer.

California, United States

▪ Diagnosing errors or technical problems and determining proper solutions.▪ Managing on-site installation, repair, maintenance and testing.▪ Producing detailed service reports, documenting processes.▪ Cooperating with engineer teams and sharing information across the organization.▪ Providing service and customer support during field visits.▪ Building positive relationships with customers.

San Jose, California, United States

▪ Support Linux-based, high-performance computing (HPC) and Storage. ▪ Render professional, timely, and expert user support.▪ Troubleshoot software and hardware issues. ▪ Prioritize duties in consultation with customers. ▪ Direct the RMA process and coordinate support for iXsystems and third-party hardware and software▪ Fully document processes, procedures, and all work performed. ▪ Participate in growing iXsystems’ technical capabilities through knowledge-sharing and team activities.

San Diego, California, United States

▪ Created a web application to match home project needs customers with qualified workers▪ Configured REST API using Python + Flask and published with Swagger UI to accelerate development▪ Utilized Docker to run a localized PostgreSQL database to store information▪ Developed a python program to handle data manipulation and logistic using SQLAlchemy library▪ Integrated React framework to create frontend with professional styling to ensure a friendly user interface▪ Utilized Github version control to collaborate with team members on the project▪ Collaborated with team using Agile process: sprints, backlogs, and retrospective

San Jose

▪ Using IMAP protocol to retrieve attachments and email’s information▪ Parsed through emails to get keys; ID, date, name, etc.▪ Created an automated software to update the table created using PostgreSQL▪ Debugged the program using pdb, set breakpoints various places to identify the bug,▪ Utilized Github version control to collaborate with team members on the project

San Jose, California, United States

▪ Assemble server rack products in a production line. ▪ Follow standard operating procedures and schedules to meet daily demands. ▪ Maintain organized and safe work environment.▪ Follow instructions and respond to management direction. ▪ Perform integration assembly duties, as directed by supervisor. ▪ Inspect, test, and troubleshoot all products from our assembly line and RMA. ▪ Assist others to diagnose and identify root causes for failed motherboards.