* Acted as a top-tier on-call and email support for critical uptime business applications to maintain availability and minimize downtime during outage scenarios.* Deployed and maintained server environment for 24/7 critical uptime business product offering in a Linux environment.* Provided solutions for performance management, disaster recovery and access management.* Worked/Supported business users to understand issues, develop root cause analysis and work with the team… Show more * Acted as a top-tier on-call and email support for critical uptime business applications to maintain availability and minimize downtime during outage scenarios.* Deployed and maintained server environment for 24/7 critical uptime business product offering in a Linux environment.* Provided solutions for performance management, disaster recovery and access management.* Worked/Supported business users to understand issues, develop root cause analysis and work with the team for the development of enhancements/fixes. Show less

* Acted as a front-line technical support for handling critical customer issues coming in via support phone lines and via emails as tickets.* Helped with support tickets by reproducing bugs, troubleshooting and escalated bugs.* Implemented and maintained monitoring solutions at the server and application level in order to increase visibility into day-to-day operations and issues , utilizing Zabbix, NewRelic, monit, etc.,* Analyzed the data on monitoring resources… Show more * Acted as a front-line technical support for handling critical customer issues coming in via support phone lines and via emails as tickets.* Helped with support tickets by reproducing bugs, troubleshooting and escalated bugs.* Implemented and maintained monitoring solutions at the server and application level in order to increase visibility into day-to-day operations and issues , utilizing Zabbix, NewRelic, monit, etc.,* Analyzed the data on monitoring resources available to derive the performance of the products to stabilize the servers.* Responsible for first touch incident resolution or escalation to the appropriate resource within SLA. Show less