Anwar Basha Shaik Email and Phone Number

By connecting with me, you'll gain access to my extensive expertise in Operations Management, ensuring we drive substantial improvements in operational efficiency and business performance. Together, we can elevate service delivery to new levels of excellence.I am a seasoned IT Service Delivery Manager with over 15 years of experience in managing IT operations, driving continuous improvements, and ensuring the highest level of service quality. My journey in IT began with a strong foundation in technical expertise, earned through a Bachelor of Engineering and Administration. This blend of technical skills & business acumen has allowed me to navigate complex IT environments while keeping business objectives at the forefront of decision-making.In my professional roles at leading organizations like Wipro, IBM TCS, and ATS, I have taken on leadership responsibilities that span managing regional IT teams, overseeing Projects and Operations, by implementing ITIL-based service management frameworks. One of my key responsibilities has been acting as the primary point for IT issues, ensuring that projects & operations run smoothly & any critical incidents are resolved promptly and improved service delivery consistencyAs a Scrum Master, I have implemented Agile methodologies across various teams, driving productivity and ensuring that our processes align with evolving business needs. My focus on ITSM and continuous improvement has enabled me to optimize workflows, streamline IT operations, and enhance customer satisfaction. I take pride in fostering a culture of collaboration and learning, which has helped teams adapt to changes and perform at their best.Throughout my career, I have been passionate about three key business deliverables: People, Performance, and Process. By focusing on these areas, I ensure that IT services not only meet but exceed customer expectations. Whether it’s through improving service processes, developing efficient escalation protocols, or enhancing communication between teams, I am committed to delivering IT services that contribute to overall business success.My goal is to help organizations achieve operational efficiency by aligning IT services with strategic business goals. I thrive in environments where I can lead teams to drive transformation, and I am always seeking new ways to create value for both customers and stakeholders. With a strong background in service operations, Agile practices, and ITIL principles, I am equipped to handle the challenges of modern IT service management and contribute to long-term business growth.