Anya Romines Email & Phone Number

Seattle, Washington, United States

• Audit and review 4,000+ e-commerce product classifications daily across 20+ top retailers around the world utilizing both UI and backend tools. Specialized verticals in consumer goods, grocery, beauty, health, personal.
• Analyze product data, trends, and client feedback to recommend and action taxonomy updates in the form of category creation, merges, deletes, and renames.
• Collaborate with internal teams to maintain superior client support experience… Show more
• Collaborate with internal teams to maintain superior client support experience through classification & taxonomy feedback meetings, tickets, and e-mail correspondence.
• Lead and managed transfer of classification ticketing queue from previous platform to Salesforce. Planned project timeline, wrote relevant documentation, hosted Q&A meetings, constructed SLA brackets, and oversaw queue.

Seattle, Washington, United States

• Demonstrated Customer Obsession and provided outstanding support to technical customers using AWS infrastructure.
• Managed multiple customer cases/projects simultaneously while maintaining metric goals of taking two new cases each day.Followed up on and resolved all opened/pending tickets related to casework.
• Contributed to the operations of the Support Organization by hosting stand-up meetings, working on-call shifts, and assisting engineers with casework as needed.

Seattle, Washington, United States

• Curated product assortments to be part of high SKU volume seasonal events that speak to customers and drive sales up to $1 million per event. Audited all SKUs for quality/correctness to ensure seamless customer.
• Priced products strategically while analyzing KPIs to optimize demand and meet/exceed margin goals.
• Built and maintained mutually beneficial relationships with vendors through daily correspondence. Negotiated exclusive offerings and terms regarding pricing and… Show more
• Built and maintained mutually beneficial relationships with vendors through daily correspondence. Negotiated exclusive offerings and terms regarding pricing and shipping/fulfillment operations. Show less

Redmond, Washington, United States

Execute invoicing and ordering for high value accounts to maintain excellent customer service. Fulfill and deliver orders to production and final destination following a weekly schedule. Manage inventory via physical counts to minimize stock level discrepancies.

Redmond, Washington, United States

Directed in-store merchandising projects for multiple seasons, completing planograms, floor sets, and promotion updates to maximize seasonal sales. Monitored sales performance by department during merchandising adjustments. Maintained inventory through freight processing, SKU transfers, physical counts, and markdowns to minimize shrink. Analyzed store.