Anthony Yates Email and Phone Number
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Experience in the management and administration of customer operation environments, specialising within the Telecommunications & IT sectors. I have performed strategic business analysis and process re-engineering for major organisations realising significant reductions in both operating and capital costs.
Arrow Voice & Data
View- Website:
- arrowvoice.com.au
- Employees:
- 42
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Group Manager – Business ServicesArrow Voice & Data Mar 2014 - Present
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Operations ManagerArrow Voice & Data Apr 2009 - Feb 2014
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Disputes ManagerCommander Jun 2007 - Mar 2009Manage and provide leadership to the Compliance and Disputes teams. Managing both operations & sales disputes escalated internally and via the TIO / other external bodies. To focus on win-win commercial settlements that enable customer retention. This role also has a responsibility for ongoing process improvement while identifying and implementing business efficiencies. -
Senior Team LeaderCommander Australia 2004 - Jun 20072IC to the Customer Operations Manager tasked with the ongoing running of the 80 seat Customer Service Contact Centre. Supporting all of Commanders customer base and product ranges (mobile, data, hardware & network). Assist all Customer Service Team Leaders on the continued development and satisfaction of staff creating an employer of choice environment. Managed the Customer Operations Disputes team & Enterprise Customer Support team.
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ProductModuslink 2002 - 2003This role entailed working on a production and distribution project for the Corel software range. Working with the senior Business Implementation Manager my primary tasks were to establish an operating contact centre for inbound sales and support. This involved creating a knowledge base and training material for the contact centre staff, creating a website to host this information, testing the order entry system, uploading the pricing / product content and applying the “statement of work” in which we planned the integration. -
Various Roles In Systems Integration & Desktop SupportAdvantra (Telstra Enterprise Services) Sep 1997 - Nov 2001Working within the National Australian Bank, Aristocrat and Colonial across multiple sites I provided 2/3rd level on site support. This role demanded strong relationship building with a focus on quality service.Tasks included, OS installation & support of WIN98-NT4-WIN2000, Novell Netware support, Cabling networks, switches and routers. Desktop support, trouble shooting network connectivity, Active Directory administration.
Anthony Yates Skills
Frequently Asked Questions about Anthony Yates
What company does Anthony Yates work for?
Anthony Yates works for Arrow Voice & Data
What is Anthony Yates's role at the current company?
Anthony Yates's current role is Group Manager – Business Services at Arrow Voice & Data.
What is Anthony Yates's email address?
Anthony Yates's email address is an****@****.com.au
What skills is Anthony Yates known for?
Anthony Yates has skills like Telecommunications, Management, Team Leadership, Integration, Lan Wan, Networking, Project Portfolio Management, Leadership, Voip, Business Analysis, Ip, Technical Support.
Who are Anthony Yates's colleagues?
Anthony Yates's colleagues are Nandana Dissanayake, Lesley Fernandez, Brian Ramirez, Heidi Hildeng, Andy Garcia, Fouad Hawila, Fouad Hawila.
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Anthony Yates
Brisbane, Qld
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