Anysa Pharat Email & Phone Number

Dallas, Texas, United States

• Installed and configured new devices, offering on-site guidance on basic operation, security protocols, and troubleshooting.
• Created an Excel worksheet to record and document MAC and Serial numbers, ensuring accurate inventory tracking and communication with the technical team.
• Execute and validate firmware and software upgrades on phones, conducting comprehensive testing to ensure optimal performance.
• Educated clients and customers on new devices, offering clear troubleshooting steps for effective problem resolution.

Seattle, Washington, United States

• Provided exceptional technical support to end-users in real-time through live chat, addressed customer inquiries, resolved issues, and guided users through hardware and software troubleshooting
• Utilized ServiceNow platform to manage and document service desk tickets, maintaining accurate records of incident details and resolutions
• Implemented Jira to autonomously assign and track tasks related to troubleshooting Macs and PCs
• Effectively rerouted tickets to the appropriate teams and managed the queue, reducing the number of open tickets from 70 to 18.
• Published detailed technical knowledge articles on the Slalom Self-Service page, providing proactive solutions to common problems
• Collaborated with the Chief Technology Officer (CTO) to strategize and plan agendas for executive and director-level meetings across various IT departments.

Tukwila, Washington, United States

• Displayed excellent intuitive judgment by assessing quality control over the SST machine, mitigating book loss by 90%
• Read work orders and sets the machine in accordance with job specifications by providing great attention to detail
• Successfully complete trial runs and evaluate the quality and appearance of the product 95% of the time

Seattle, Washington, United States

• Welcome and engaged customers in a friendly and professional manner, creating a positive and inviting atmosphere for dining
• Managed the front register with precision, processing customers' orders, handling cash transactions, and efficiently managing payments through cash, debits, and credit cards
• Taking incoming calls and addressing customer inquiries over the phone
• Proficiently prepared and cooked a diverse range of pizzas, ensuring high quality and consistent taste

Tukwila, Washington, United States

• Handled incoming phone calls from customers, delivering polite and practical assistance
• Customer support, helping customers find the products they want by actively listening and taking direct action
• Processed high volume of customer transactions, including cash, check, credit cards, and electronic payments, demonstrating strong proficiency in various payment methods
• Collaborated with the sales team to expedite the checkout process during peak hours, showcasing adaptability and commitment to operational efficiency