Anysa Pharat Email & Phone Number

Dallas, Texas, United States

• Installed and configured new devices, offering on-site guidance on basic operation, security protocols, and troubleshooting.• Created an Excel worksheet to record and document MAC and Serial numbers, ensuring accurate inventory tracking and communication with the technical team.• Execute and validate firmware and software upgrades on phones, conducting comprehensive testing to ensure optimal performance.• Educated clients and customers on new devices, offering clear troubleshooting steps for effective problem resolution.

Seattle, Washington, United States

• Provided exceptional technical support to end-users in real-time through live chat, addressed customer inquiries, resolved issues, and guided users through hardware and software troubleshooting• Utilized ServiceNow platform to manage and document service desk tickets, maintaining accurate records of incident details and resolutions• Implemented Jira to autonomously assign and track tasks related to troubleshooting Macs and PCs• Effectively rerouted tickets to the appropriate teams and managed the queue, reducing the number of open tickets from 70 to 18.• Published detailed technical knowledge articles on the Slalom Self-Service page, providing proactive solutions to common problems• Collaborated with the Chief Technology Officer (CTO) to strategize and plan agendas for executive and director-level meetings across various IT departments.

Tukwila, Washington, United States

• Displayed excellent intuitive judgment by assessing quality control over the SST machine, mitigating book loss by 90%• Read work orders and sets the machine in accordance with job specifications by providing great attention to detail• Successfully complete trial runs and evaluate the quality and appearance of the product 95% of the time

Seattle, Washington, United States

• Welcome and engaged customers in a friendly and professional manner, creating a positive and inviting atmosphere for dining• Managed the front register with precision, processing customers' orders, handling cash transactions, and efficiently managing payments through cash, debits, and credit cards• Taking incoming calls and addressing customer inquiries over the phone• Proficiently prepared and cooked a diverse range of pizzas, ensuring high quality and consistent taste

Tukwila, Washington, United States

• Handled incoming phone calls from customers, delivering polite and practical assistance• Customer support, helping customers find the products they want by actively listening and taking direct action• Processed high volume of customer transactions, including cash, check, credit cards, and electronic payments, demonstrating strong proficiency in various payment methods• Collaborated with the sales team to expedite the checkout process during peak hours, showcasing adaptability and commitment to operational efficiency