Daniela Riti Email & Phone Number

Experienced Project Manager with a track record with successfully coordinating and delivering many projects, consistently meeting client requirements and expectation. Proficient in managing complex logistic and adapting to evolving needs.

România

The Truck Mercedes-Benz project faced coordination and resource management challenges, causing inefficiencies. I established structured communication and optimized resource tracking for smoother project execution.Accomplishments:- Improved Coordination: Streamlined collaboration between Atos and Mercedes-Benz teams, ensuring alignment with global.

Timiş, România

• Managed SAP services for Mueller, ensuring seamless operation and integration of virtual servers with SAP applications. Coordinated with SAP engineers and business teams to maintain high service levels and address.
• 100% Customer Satisfaction: Delivered exceptional customer service by maintaining strong relationships, addressing complaints swiftly, and ensuring high service quality.
• Efficient Service Management: Led the creation of SLAs, enhanced problem management, and drove service improvements while managing SAP solutions and virtual environments effectively

Bucureşti, România

• Managed customer support for SPARK Car-Sharing and Opel in Bucharest, handling bookings, troubleshooting, and appointments. Also provided customer service for a local clinic, ensuring prompt issue resolution and high.
• Enhanced customer satisfaction by efficiently managing and resolving over 150 car rental and service issues weekly for SPARK and Opel, contributing to a 20% increase in positive feedback.
• Streamlined appointment scheduling and issue resolution for a local clinic, leading to a 30% reduction in wait times and improved client satisfaction through proactive communication and problem-solving.

Dublin, Irlanda

• As a Dispatcher at Mitroline Ltd, I managed driver schedules and vehicle inspections to ensure safe and compliant deliveries. I organized parcel routing and monitored operations to ensure timely and accurate.
• Achieved 100% compliance with safety regulations by thoroughly inspecting all vehicles before and after routes, ensuring a safe and reliable transport process.
• Enhanced delivery efficiency by 15%, optimizing routes and schedules, and ensuring parcels reached customers on time and in excellent condition.
• Operational excellence: Monitored daily operations with strict adherence to company policies, contributing to a smooth and well-coordinated delivery process.

• Owned and operated ZAZA Caffe & Lounge in Cluj-Napoca, overseeing all aspects of the business, including marketing, event planning, staff management, and financial growth.Accomplishments
• Increased revenue by 60% through innovative event programming and targeted marketing strategies.
• Reduced operational costs by 40% by streamlining processes and renegotiating supplier contracts.
• Enhanced customer satisfaction by 50% by implementing feedback-driven improvements and high-quality service standards.

Master'S Degree, Faculty Of Mechanical And Electrical Engineering

Bachelor Of European Studies, International Relationship