As an analyst in marketplaces, my activities involve constant monitoring of key metrics such as conversion rate, ROAS, and product ranking using advanced analytical tools. Additionally, I continuously optimize product listings, coordinate the production and publication of persuasive content, plan and execute targeted marketing campaigns, establish and maintain strong relationships with marketplaces and other business partners, monitor competitor activities, coordinate inventory and logistics flows, track customer feedback, research market trends, and prepare regular reports on sales performance, trend analyses, and recommendations for continuous optimization.

As a Product Owner, I led the digital transformation of 2,000+ micro and small businesses, standing out for precise and customized diagnostics. I identified digital demands, provided guidance based on best practices, and led individualized projects in collaboration with the digital assets team. From briefing creation to personalized materials, I ensured adherence to deadlines and effective feedback, guaranteeing quality deliveries.Working alongside the Product Team, I understood portfolio management requirements, conducted analyses and risk assessments, aligning digital transformation goals with business objectives. My role extended to strategic guidance in advertising, product development, and positioning, establishing myself as a versatile professional capable of guiding both digital transformation and broader business strategies.I also highlight other involvements, such as being the liaison between the Technology Park and SEBRAE, overseeing all serviced companies. Additionally, there was the Smart Cities project, where we made significant technological improvements and developments for our cities and other partners.

I worked with approximately 100 students during this period, ranging from elementary to preschool. I was involved in supporting children with specific needs, aligning with the school's objectives, and providing valuable assistance to the teacher in the classroom. I assisted the teaching staff with daily tasks and special projects, developed thematic lessons, and provided support in the office to address the everyday demands of the community.

I was responsible for preparing exams according to institutional guidelines, ensuring copies were ready for distribution. I distributed exams in a uniform and discreet manner, ensuring the identification of each student. I explained instructions, clarified doubts, and collaborated with teachers to ensure compliance with guidelines. Providing monitoring reports and feedback, I contributed to the effectiveness of the evaluation process. At Poliedro, I worked with approximately 500 students, spanning from middle school to high school.

At Microbit, I provided technical support via phone, WhatsApp, TeamViewer, and in-person to our 1,000+ clients served by the company. I assisted in the development and updates of the company's system, using programming languages. I generated fiscal files such as SPED, Electronic Invoice, and Electronic Fiscal Coupon. I stood out for achieving high customer satisfaction scores, delivering exemplary service. I identified and maximized sales opportunities, contributing to increased customer retention rates, reinforcing my commitment to customer satisfaction.

I wrote code in HTML, CSS, and JavaScript to create the structure of both the company's website and those of the clients we served, performing updates and post-launch corrections. I connected the front-end to external services via APIs and implemented Inbound Marketing, SEO, and Lead Generation strategies.

I developed versatile designs, including logos, marketing materials, packaging, and layouts for websites and social media. I generated creative ideas, staying updated with current trends. I participated in the structuring and creation of the marketing for the FEISSECRE and CONSTRUVALE fairs, both in 2015.

My work routine involved recording videos of campaigns, trainings, events, and more at the Church. Afterward, I edited this material to be uploaded to our website, which I also developed. These videos were made available for our clients to enjoy. We had a corporate branch dedicated to prospecting other churches called "Inspire Network." All this material was carefully prepared with these individuals in mind, who subscribed to a monthly or annual plan, allowing them to access all the content created by our team. The Inspire Network had more than 400 affiliated churches.

As a customer service professional, I excelled in answering questions, resolving inquiries, and providing detailed information. I conducted post-sale follow-up to ensure satisfaction and identify additional sales opportunities. Exceeded individual and team sales targets, presenting information clearly and persuasively to captivate customers, showcasing my effective communication skills.