Aoife Fox, Shrm-Cp Email & Phone Number

Hummelstown, Pa, Us

•Serve as a point of contact and act as liaison between other functional areas of Human Resources and the Entertainment Complex operations for employees regarding human resources policy/procedure direction and counsel. Provide guidance to employees and direct them to appropriate personnel as needed•Provide labor relations support to the Human Resources Business Partner•Conduct internal investigations for a variety of employee relations issues. •Provide human resources policy/procedure direction to supervisors and managers, assisting to ensure HE&R is current and consistent in its practices and in compliance with applicable federal, state and local legislation. Monitor consistent application of HE&R policies/procedures between departments, identify opportunities for communication, reinforcement or revision•Provide advice and counsel to employees and managers with coaching, counseling and career development in order to support the performance management process•Partner with operations to process reasonable accommodations, including leading the interactive process with employees.•Partner with benefits administration in processing personal leaves of absence. •Produce reports from the HRIS system

•Preparing employee records for new hires, rehires and transfers; includes reviewing employment paperwork, background check status and other position requirements•Complete employee processing for new hires, rehires and transfers; includes employee ID cards, review of I9 documentation and data entry in the Applicant Tracking System and Payroll system•First point of contact for our Human Resources Support Center customers by answering questions, providing ID cards, completing online applications, benefits enrollments, and other customer questions•Assist with the offer process and assisting employees with next steps in the employment process•Assist with vendor processing appointments•Assist with part-time data entry into our HRIS system•Provide support to the Recruitment Team •Provide support when needed to our HR Support call center

Hershey, Pennsylvania, United States

• Coordinate, oversee, and execute daily operations during shift to ensure team is following all approved SOPs (standard operating procedures), and provide department/operational managers and employees with exceptional service and timely responses• Provide positive leadership and oversight to Employee Support operation team members; act in the capacity as a supervisor/manager on duty and be able to adapt to changing needs and opportunities• Oversee new employee onboarding process, utilizing our new hire process and providing continuous feedback to managers on employees• Provide oversight in handling a high volume of in-coming and out-going phone calls as well as greeting and assisting employees, parents, and department managers as it pertains to their employment, availability and schedules• Provide training and coaching to team members utilizing scheduling and timekeeping software (Kronos) to ensure all procedures and processes are followed, ultimately ensuring employees are scheduled and paid correctly• Identify, evaluate and resolve employee schedule and attendance opportunities by using past practice and approved guidelines; provide leadership and assist front office team diffuse challenges with team members and find positive outcomes for all involved• Oversee the creation of daily staffing reports, which involves pulling information from scheduling systems and internal databases and sorting information within Microsoft Excel prior to disseminating the sheets to department managers• Assist with the coordination of supplemental staffing programs; such as, volunteer program, and temporary staffing services• Coordinate and facilitate interview sessions by maintaining accountability of all new hire information to ensure effective hiring practices and onboarding processes and participate in recruitment opportunities

Hershey, Pennsylvania, United States

• Assisted candidates throughout the hiring process, from initial contact to position onboarding, by actively communicating via phone and email• Interviewed over 20 candidates per week for various departments by tailoring interviews to the company’s specific staffing needs• Reviewed and upgraded interview systems and procedures by consolidating departmental needs into a more streamlined process, creating a more efficient user experience for hiring managers and candidates

Mt. Joy, Pennsylvania, United States

Oxford, Ohio

• Audit labor poster boards to ensure the compliance of Miami University to federal guidelines• Review material and register guests for events to further the mission of the OEEO through training and education of faculty and staff• Promote the mission of the OEEO by answering faculty questions, directing phone calls, and greeting guests of the office

Hershey, Pennsylvania

• Guided orientation for the international cultural exchange program to make sure international employees received necessary information regarding the policies and procedures of Hersheypark.• Coordinated the international communication plan to ensure that international employees received timely and constant communication to make their experience in the United States easy and enjoyable.• Interviewed potential candidates and employees and assisted at interview sessions and job fairs• Provided employee relations, customer service, and troubleshooting for Hersheypark employees to create a positive working environment• Facilitated administrative operations to ensure operations ran smoothly by creating and distributing IDs, scanning and filing paperwork, and reviewing investigation kits

Cleveland, Oh

• Collaborated with two financial planners to create working financial plans for clients• Scheduled meetings for multiple advisors through company software• Trained new receptionist on front desk procedures involving interacting with clients, administrative procedures, and client troubleshooting• Enhanced the client’s experience through a high level of customer service by answering questions and following office etiquette

Oxford, Ohio

• Led tours for families and potential members and established rapport between members and employees• Completed professional rescuer CPR certification to provide first aid to injured patrons• Maintained food and beverage inventory by replenishing fridge and shelf stocks• Monitored the recreational center to create a safe atmosphere for community members and students

Cleveland, Ohio

• Filed and scanned client information to create a new organizational system for a financial advisor• Compiled information to create a database of Ohio employees for company reference • Collaborated with customer service representatives of insurance providers to attain client information to complete financial plans

Master Of Business Administration - Mba, Human Resources

Bachelor Of Science - Bs, Human Capital Management, Alumni

Activities and Societies: Paws for a Cause Outdoor Adventure Club Student in the Farmer School of Business