Aolin Rachel Wang Email & Phone Number

New York, Ny, Us

New York, United States

• Managing logistics operations and fulfilling orders, ensuring on-time delivery exceeding customers’ performance expectations.• Utilizing internal CRM system (Zoho) to optimize order management and process customer support inquiries.• Recruited, onboarded, and maintained relationships with VIP merchants, ensuring smooth vendor operations.• Implemented lead-generation strategies, improving business development goals and objectives.• Mitigated third-party and supply chain management risks by focusing on improving the utilization rate of G-Runners in NYC.• Spearheaded innovation initiatives by optimizing SOP processes and led internal training projects for new interns.

Arizona

Managed planning, execution, and implementation of 65 orientation programs and a 6-day ASU Welcome serving over 13,000 incoming students and over 200 orientation leaders at the Tempe Campus

Arizona, United States

• Managed coaching operations at W.P. Carey and exceeded team goals by 26.7% with a 99.4% satisfaction rate.• Collated phone and email outreach to a portfolio of over 200 students and utilized specific comment codes to document and manage student accounts on university databases and PeopleSoft.• Processed students’ information system via PeopleSoft to manage and report various metrics to key stakeholders.• Identified over 60 students' personal, financial, and academic goals and developed actionable personalized plans.• Escalated potential student crisis situations by consulting supervisors promptly to ensure students' well-being.

United States

• Mentored over 550 first-year, remote-learning international students at Global Peer Mentor Program team• Conducted extensive research once per week to provide valuable resources and fostered a supportive community among mentees to ensure academic success during a transitional period• Liaised between 104 mentees and 24 ISSC staff, using critical thinking, problem solving, and motivational interviewing to address various issues

United States

• Enhanced team overall effectiveness in sales & marketing communication by 87% utilizing in-depth data analysis. • Using Mailchimp to track click-through rates significantly improved student engagement and inclusion goals and objectives.• Coordinated engagement activities, orientations, and graduation events, enhancing students’ experience and program quality.• Identified and resolved client registration issues utilizing PeopleSoft for data management to improve retention rates.

Phoenix, Arizona, United States

• Evaluated and improved the efficiency of 350 employees through constructive feedback and collaboration.• Identified and resolved internal HR conflicts within daily workflows, improving team dynamics and operational efficiency.• Per company’s sustainability goals, developed a "green tag" system and increased employee recycling participation.

Master Of Science - Ms, Enterprise Risk Management

Bachelor'S Degree, Business Administration And Management, General