Abdullah Ollivierre Email & Phone Number

Winnipeg, Manitoba, Canada

• Led the rollout of Intune policies and applications to hundreds of users multiple times, working collaboratively with IT and project managers. Extensive experience in backing up configurations, emphasizing conditional access policies, elevating organizational security postures. • Successfully commissioned and decommissioned numerous Hyper-V environments, emphasizing automation through PowerShell for VM provisioning, resulting in increased agility in VM deployment.• Authored extensive technical documentation focusing on system configurations, change management, and best practices, leading to consistent knowledge transfer and enhanced system maintenance.• Significant involvement in IT governance and auditing, focusing on enhancing the security and compliance posture of large-scale projects and deployments.• Proficient in the deployment, customization, and troubleshooting of Windows 11 operating systems. Keeps updated with the latest features and security patches to ensure system stability and security. • Demonstrated ability to effectively coordinate with teams, IT managers, and stakeholders in large enterprises, ensuring streamlined communication and project delivery. • Applied expertise in architecting solutions for the modern workplace, particularly around Microsoft 365, Azure, and other emerging technologies. • Spearheaded the deployment and troubleshooting of Windows 11 and Windows Server environments, ensuring system stability and up-to-date security patches.• Worked on the deployment, administration, and maintenance of Windows Server environments. Familiar with roles and features such as Active Directory, Group Policy, and DNS management, ensuring a robust and scalable server infrastructure.

Winnipeg, Manitoba, Canada

• Extensive experience with identity and directory services including SSO and advanced password-less Multi-Factor Authentication• Migrated an organization of 70+ users from On-prem Exchange 2013 and File Share to Exchange Online• Administered and Managed Exchange Online at advanced levels• Administered and Managed SharePoint Online at intermediate levels• Administered and Managed Teams at intermediate levels• Administered and Managed Dynamics Business Central at basic levels• Administered and Managed Azure Virtual Desktop to deliver secure and seamless app delivery to remote users• Administered and Managed Microsoft Endpoint Manager/Intune (MDM) to deliver seamless provisioning process of settings, policies, apps, and drivers• Experienced in both On-Prem and Cloud SaaS/IaaS/PaaS based Microsoft Exchange and SharePoint technologies• Well versed in modern workplace management and deployment• Configured computer hardware, systems and applications for clinics and pharmacies.• Experience with industry leading Disaster Recovery solutions (Veeam, Datto, Barracuda)• Administered and Managed Office 365 and Azure environments at advanced levels• Decreased customer-hold time by evaluating, selecting and implementing a cloud-based customer support platform• Migrated workstations running Windows OS XP/7/8 to Windows 10• Configured computer hardware, operating systems and applications for clinics and pharmacies• Backed up sensitive customers data and ensured information warranty for extended periods• Ensured successful migration of clients’ emails from various On-Prem to Cloud • Handled escalated support requests from technicians• Created a reconciling process for company’s financial data to meet compliance mainly through Excel

Winnipeg, Manitoba, Canada

- Planned and deployed over 300 new workstations for corporate, Concordia, and Grace Hospital.- Scheduled software needs with end users and department's head.- Imaged computers using network boot PXE and migrated data using USMT.- Resolved second level and escalated support tickets.- Traveled to the prairies including Brandon and surrounding areas to upgrade local hospitals’ workstations.- Worked extensively on Configuration manager (SCCM) and Active Directory.- Supported users remotely via SCCM.- Submitted tickets for EPR approval for new workstations.

Winnipeg, Manitoba, Canada

• Validated and Designed Real Time Location Systems network infrastructure for senior homes and long-term care facilities• Travelled to install and deliver small to large projects across US and Canada• Engaged in system walk testing, remote and on-site software and critical hardware setup/configuration• Assisted in updating floor Plans, wiring diagrams, termination sheets• Deployed network infrastructure equipment including access points, infrared sensors, door control, and paging radio frequency transceivers• Implemented .NET and PowerShell administration for scripting internal processes• Migrated customers DB from MySQL to MSSQL• Implemented Load balancing and SQL Mirroring setup• Wrote internal and client consumable technical documents• Delivered in class and online user training

Winnipeg, Manitoba, Canada

• Provided knowledgeable technical support and troubleshooting guidance pertaining to network, Internet, cable, digital phone, and computer issues• Promoted the features, advantages, and benefits of products and services to customers• Employed time management and multitasking skills to maintain high service levels

Winnipeg, Manitoba, Canada

• Responded to contacts from Service Desk customers and support teams• Performed classification, initial support, investigation, and diagnosis of incidents• Resolved incidents and assigned to appropriate second level teams