Manage all O365 configurations/Settings synced with on premises environments Manage Sync Servers for Azure AD SyncManage Active Directory and GPO’s with PolicyPak creating GPOs and Modify existing ones.Interview Windows System Admins for Sr PositionsProvide Tier III/IV support for all MS and Windows along with Symantec Enterprise Manager, Symantec VIP, O365, ADFS, Exchange, GPO’s, Skype for Business, OneDrive.Manage Exchange Hybrid EnvironmentDesigned and Implemented Upgrade for Mobile Device Management migrating from Airwatch Inbox to VMWare BoxerCreated and distributed training documentation for MDM migrationMajor component of ShoreTel and Polycom VOIP intergration projectVendor liaison for 3rd party application support

Support the technical and I.T. support and assistance of WSSC employees in the areas of PC & peripherals support, software applications, GIS, reporting, document management, web applications and network solutions. Collaboratively lead a team of support analysts to enhance the connectivity of all devices and applications. Selected accomplishments:• Member of the Windows 7 deployment team consisting of 7 I.T. team members. Successfully replace 1,400 devices, increasing speed and productivity.• Provide world class customer service and support to end users which includes the installation and troubleshooting of I.T. equipment. Reduce helpdesk tickets by an average of 20%.• Collaboratively lead a large team of support analysts by providing coaching, mentoring and training to further their job skills and proficiencies.

Championed the directed desktop refresh project, collaboratively managing a team of 4 systems administrators. Successfully replaced over 700 devices on time to support the wide scale upgrade of all I.T. equipment and software throughout the entire company. Selected accomplishments:• Ensured the highest availability of mail servers for management on local and mobile devices. Updated Blackberry servers in multiple locations to increase coverage of services by 50%• Routinely monitored and gathered data for all servers. Diagnosed problems to quickly resolve them and avoid escalated downtime incidents. Reduced critical failures by 30% monthly. • Established and installed user accounts, software and other necessary applications. Provided in-depth training to end-users to ensure they were making the most of all hardware and software available. .

• Act in LAN support role for Windows 2003/2008 environments for 27 small/mid-size business• Supervise and train mid-level engineers• Establishes and maintains network user accounts, desktop environments, domains and security utilizing Active Directory.• Responsible of analyzing deficiencies of current desktop configuration and then offering solutions and planning of implementation.• Reviews and takes corrective action based on assigned or site server logs, detecting server, network and security issues and diagnosing potential network problems.• Ensures the desktop image is kept up to date with current OS/application updates. Maintains PC/LAN/Asset/Licensing and Inventory• Configure and maintain Hyper-V environments, ISA servers, and Sonicwall hardware• Manage Blackberry Enterprise Servers• Manages and maintains full system backups of critical and key network systems• Maintain and implement disaster recovery strategies

Actively managed the LAN/WAN to identify desktop and network issues. Proactively searched for weak areas in the overall network and acted quickly to implement fixes. Educated all end-users on new software and hardware installed at their work station. Selected accomplishments:• Successfully championed a migration from Lotus Notes to a Microsoft Exchange 2007 environment for 450 users. Flawlessly integrated all end-users to the new server environment. • Deployed problem solving techniques and discovered corrective actions to fix network and security issues. Mitigated risk through the early detection of security issues.• Backed up and maintained all critical and key network systems. Established a frequency for the back-ups based on the requirements of the end-users.