Andre Robinson, Csm, Ssm, Popm Email & Phone Number

Springfield, Ma, Us

Virginia, United States

Madison, Wisconsin, United States

As a Senior Scrum Master at American Family Insurance, a leading provider of insurance products and services, I played a pivotal role in enhancing team agility and project delivery, elevating the company's digital tools to top industry rankings.• Led the transformation of AmFam’s digital sales tool, achieving #1 rank in J.D. Power's Digital Shopping Experience Ratings 2023. (A historic jump from 2021 rank of last place).• Implemented T-Shaped team philosophy, leading to 43% increase in productivity / completion of sprint goals. This reduced feature time to market by 15%, accelerating product delivery timelines.• Responsible for Release Management through UAT Signoffs, TDD, & BDD driven development processes, using a Continuous Integration and Deployment approach. • Led key Scrum / SAFe Ceremonies – PI Planning, Inspect & Adapt, Scrum of Scrums, Standup, Refinement, Retros• Revolutionized stakeholder communication through agile metrics dashboard, providing real time insights to project status and team performance. Utilized Jira / Confluence to optimize delivery and reduce communication bottlenecks.• Served as a change agent, coaching and mentoring team on agile principles, values, and best practices. • Nurtured a culture of continuous learning and growth mindset, driving relentless improvement and effective problem-solving through continuous knowledge share and elimination of silos. Ensured adherence to the Definition of Done.

Boston, Massachusetts, United States

At GradVault, a startup, yet innovator in the education management industry, my role was to optimize product delivery, successfully launching critical features of the M.V.P. Iterative improvements were a key factor in company growth.• Led key Scrum Ceremonies - Daily Standups, Sprint Planning, Retrospectives, Backlog Refinement, & Sprint Demos.• Reduced technical debt by 42% through facilitation of team agreed coding standards.• Co-wrote user stories. Guided team on effective story writing techniques, increasing development efficiency by 33%. • Fostered environment of autonomy and team ownership, resulting in team maintaining code coverage above 95%.• Partnered with key stakeholders to help optimize the flow of business value by ensuring prioritized backlog and release plans. Delivered key sprint review presentations to stakeholders as Proxy Product Owner.• Assessed and improved agile team maturity. Implemented process to track external dependencies, leading to improved planning process by helping the Product Owner maximize productivity using a data-driven approach.• Conducted root cause analysis to identify and remove impediments / blockers. Protected team from external factors.• Responsible for leading and coaching the organization in its Scrum adoption. Championed Lean-Agile leadership behaviors, fostering a Lean-Agile mindset among teams and leadership, contributing to enterprise agility.

Chicopee, Massachusetts, United States

As a Junior Project Manager at TriWire, a company known for its comprehensive telecommunications and engineering services, I played a key role in project planning for the refactor of the internal quoting system and social campaigns.• Enhanced project wide efficiencies by streamlining communication channels and project documentation.• Assisted Senior P.M. in building project roadmap and milestones.• Facilitated team progress towards goals, optimizing flow and throughput, significantly enhancing value delivery.• Built successful relationships throughout organization to help mitigate dependencies, risks, and single points of failure. Used ability to initiate, plan, execute, and guide the work of the team.

Springfield, Massachusetts

In my role as a Tech / Operations Assistant at Baystate Health, a leading healthcare provider, I was integral in supporting operational efficiency for the HVCC Unit, contributing to enhanced patient care outcomes.• Delivered HVCC unit “Smile Campaign”, a hospital wide initiative to increase patient satisfaction scores. Successful initiative raised HVCC unit scoring by 28%.• Worked cross functionally with doctors, nurses, and radiology to achieve patient centered initiatives. Demonstrated ability to resolve conflicts, managing diverse cultures and personalities.• Led daily handoff reporting, emergency system checks, staff scheduling, and onboarding of new employees. • Supported operational efficiency in healthcare, leading initiatives that significantly improved patient care outcomes.

Bachelor Of Science - Bs, Business Management

Associate, Business Administration