Aaron Gannon Email & Phone Number

Seattle, WA

Operate within a matrixed, multi-institutional research organization. Interact with organizational leadership, principle investigators, clinical operations managers, research biologists, and informaticians to improve the end-to-end processing of data generated from analysis on samples collected in our clinical trials. Work closely with customers to develop.

San Francisco Bay Area

• Clinical trial management group with multiple funding sources responsible for the planning and execution of more than twenty active trials.Oversee all IT aspects of clinical operations including applications.
• Designed and implemented processes for service desk and call support hotline automation, streamlining site support and reducing response time

San Francisco, CA

• NIH funded clinical and mechanistic research organization with offices in San Francisco, Seattle, and Washington, D.C. seeking cures for diseases of the immune system. $35 million annual funding including a $2 million.
• Reduced costs and administrative overhead by consolidating or retiring servers in the infrastructure from 132 down to 73 servers over the period of twelve months and successfully consolidated these servers from two.
• Enhanced interdepartmental and external partner collaborative capabilities by deploying SharePoint as the document management platform to host the organization’s nearly 500,000 documents, replacing Xerox Docushare.
• Improved delivery of IT support by establishing responsive, centralized helpdesk ultimately reducing ticket turnaround time by 70% and ticket volume by 40% over the period of 30 months.

San Francisco Bay Area

Built and oversaw highly responsive, customer oriented IT service desk with staff of five in support of the multiple units at UCSF comprising over 300 users on Windows and Mac computers located in dispersed locations nationally. - Improved overall IT response times by implementing ITIL best practices and deploying service desk software through which we.

San Francisco Bay Area

• A boutique hotel management company with over forty properties nationwide. Managed IT for up to nine hotels in San Francisco. Collaborated with property Controllers and General Managers to develop IT budgets annually..
• Instigated and drove the establishment of a helpdesk to provide first level support and improve IT operational efficiency by offloading that work from higher level IT staff and enable them to focus on more complex.
• Cut down IT support workload and user downtime (and associated costs) by gaining sponsorship of, and funding for, a broad server, network hardware, and PC replacement cycle at each of my hotels.
• Transitioned all hotels to Windows Server/Active Directory/Exchange from Novell Netware systems.
• Oversaw the installation of guest wireless networks at eight hotels with a combined budget of $500,000.

Greensboro/Winston-Salem, North Carolina Area

• A $40 million annual children’s educational publishing company with nationwide distribution. Oversaw all aspects of IT for this small but fast growing company. Acted as system administrator, network manager, phone.
• Improved warehouse efficiency by authoring and deploying a Visual Basic inventory management and barcode scanner application.
• Improved customer call center’s effectiveness and efficiency by sourcing and managing the installation of a 100 handset on-premise Nortel PBX and voicemail system.
• Increased productivity companywide by upgrading servers, network switches, and underperforming desktops.
• Improved operational inter-office operational efficiency by deploying branch office Linux servers to remote offices and warehouses over a Metro Area Network using Cisco ISDN routers.

Winston-Salem, NC

Provided second level technical support for 200 Investment Counselors using laptops across at branch offices four states. Acted as departmental systems administrator. Worked as technical analyst on large, multi-state deploymets. Provided technical support for mergers for Investments and Trust division.

Greensboro/Winston-Salem, North Carolina Area

Worked at Wachovia's central helpdesk the "Response Center" supporting the bank's 15,000 employees. Regularly had the highest ticket closure rate. Trained incoming helpdesk staff in supporting banking systems.

Worked on paper-to-digital media conversion products using the company's proprietary CD-ROM database and imaging software. Provided technical support for product to customers. Represented the company at trade shows. Developed interface components for Windows 3.12 version of product in C++.

Master Of Science, Information Management, Information Management

Specializations in Business Intelligence and Data Science

Bachelor Of Science (B.S.), Computer Science

Activities and Societies: Outdoor club, literary magazine

High School Diploma, College Preporatory

Activities and Societies: Latin Club. Yearbook.