Ana Paula Costa Email & Phone Number

Leiden, South Holland, Netherlands

Schiphol-Rijk, North Holland, Netherlands

I lead a dedicated department of 10 team members, responsible for delivering exceptional customer support across our export operations. My role centers on providing strategic guidance to ensure that our services meet and exceed our customer’s expectations. I serve as the primary point of expertise for my team on complex export shipment inquiries.I oversee all escalated customer concerns, managing timely and effective CAPAs as well as damage reporting, ensuring that customer relationships are preserved, and service quality remains high. With P&L accountability, I monitor performance metrics closely, strategically aligning our resources to achieve KPIs for all customers.As part of fostering a growth-oriented team culture, I conduct regular 1:1 sessions focused on individualized feedback, career development, and progression planning. My role also involves cross-functional collaboration with departments such as Warehouse, Gateway, Customs, and Pricing, all with the goal of delivering exceptional customer service.

The Netherlands

Responsible for overseeing a dedicated team supporting Key Accounts, through Continuous Improvement and Supply Chain Design projects. Driving team performance, fostering a culture of customer excellence by ensuring the highest level of support for our valuable customers. Conduct regular performance assessments, provide constructive feedback and identify areas for improvement while ensuring successful completion of our yearly goals.

Rotterdam, South Holland, Netherlands

Drive Continuous Improvements actions towards customers while providing excellent customer service. Support MBRs and QBRs, ad-hoc quotes, RFQs launches and implementation, support billing and invoicing topics, manage Customer Profiles and support in the Account Plan.

Amsterdam Area, Netherlands

São Paulo, Brazil

São Paulo, Brazil