Amy Pedersen Email & Phone Number

Richardson, Texas, Us

• Manages strategic accounts in the multifamily industry of utility management and energy services exceeding 2.5 million in annual revenue. • Analyzes key metrics and provides strategic advice to clients based on actionable data.• Assists in Quarterly Business Reviews (QBRs) for assigned clients as needed.• Facilitate weekly and bi-weekly calls with client to coordinate projects and ensure on-time deliverables. • Coordinates and collaborates with internal departments to resolve issues and identify corrective action. • Builds and maintains strong client relationships and drives client usage and adoption to achieve targeted annual revenue goal and maintain best practices.• Works with client to ensure data accuracy on import and export files.• Prioritizes key accounts and manages internal response time to deliver exceptional service.• Collaborates and communicates the client needs and requests for additional services with the sales team.

Miami, Fl, Us

•Managed major big box retailer accounts in the accessory division for a leading global wireless distributor. •Worked cross functionally to build pricing models for accessories in retail to meet the percentage margin for the customer and the company.•Organized the review of new and renewal contracts with finance and legal, and utilized expertise by providing inputs and redlines. •Participated in daily and weekly CPFR calls across several accounts to support on time deliveries and in-stock levels. Helped ensure forecast accuracy to avoid risk.•Worked as a Brand Manager providing feedback and product knowledge to the customer.•Participated in weekly calls to review aged inventory and worked cross functionally with teams to address and move aged inventory.•Worked with finance on retailer deductions. Addressed and documented any issues to avoid later post-audits.•Kept up to date on customer requirements posted to customer portals. Communicated requirements to avoid non-compliance charges.•Partnered with OEM’s and retailer to ensure programs and promotions were executed with necessary approvals, documentation and funding.

Miami, Fl, Us

•Supported the onboarding of Sprint Dealers and a launch of a new ordering portal/platform.•Organized strategic planning initiatives to execute flawless device launch.•Reviewed customer submissions for stock balancing to ensure data accuracy.•Key point of contact to Sprint to provide updates on burning issues.•Hosted Webex sessions to address and bring visibility to customer pain points.•Coordinated efforts to deliver improvements/enhancements to the ordering portal.•Led the initiative for containment and corrective action of reported issues.•Assisted in the communication planning for promotions and new launches.•Pulled in cross functional teams to review, create and update RACI’s.

Miami, Fl, Us

•Developed job aides and support documentation for call center.•Launched and maintained Warranty Exchange and Insurance program monitoring the on time shipping and delivery of over 40,000 handsets per month direct to customer.•Key point of contact between eSecuritel and Brightstar to facilitate and address the needs of the customer.•Maintained and communicated production schedule for several accounts and assisted demand planner on forecasting.•Documented item specifications to be housed in ERP system and validated programming through first article of inspection process.•Wrote work instructions for several programs to be included in quality information management site, audited yearly in maintenance of ISO certification. •Championed collaboration across several departments including IT, sales and operations to resolve systemic issues by improving SLA’s on shipping, receiving and production cycle time.•Functioned as a super user of the ERP system providing support to all customer advocates, providing training and resolving system issues.•Participated in daily supply chain meeting to coordinate and give guidance for priorities of the day and week to ensure the company meets commitments. •Supported team building initiatives by documenting and maintaining training schedules.•Provided leadership to 8 Customer Advocates across multiple accounts.

Eybens, Fr

•As a help desk operator for the computer software of the Chicago Public Schools, fielded sensitive calls from Deans and Principals, and provided walk-throughs of the software application. •Fielded user complaints and identified user issues from system issues that required IT technical support and follow up. •Communicated issue resolution ETA to end users.•Performed testing of the software application and communicated results to IT.•Visited schools to assist in trouble-shooting of devices used for swiping ID’s.