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António André Pedrosa Santos Email & Phone Number
Senior Vice President, Customer Enablement and Success
at
Broadvoice
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Vice President, Customer Enablement and Success
Location
Medellín, Antioquia, Colombia
Company size
Who is António André Pedrosa Santos? Overview
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Quick answer
António André Pedrosa Santos is listed as Senior Vice President, Customer Enablement and Success at Broadvoice, a company with 267 employees, based in Medellín, Antioquia, Colombia. AeroLeads shows a matched LinkedIn profile for António André Pedrosa Santos.
António André Pedrosa Santos previously worked as Senior Vice President Sales Latam & Global CSM at Gocontact and Senior Vice President Operations at GoContact at Gocontact. António André Pedrosa Santos holds Advanced Program, Customer Service from Indeg-Iul Iscte Executive Education.
Company email context
Email format at Broadvoice
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Broadvoice
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Profile bio
About António André Pedrosa Santos
My education is in Industrial Engineering and Management and I am currently working as Senior VP Salas and CSM at GoContact (A Broadvoice Company) I have 25+ years of experience in the Contact Centers’ industry, where I took several roles that enabled to built my expertise particularly around:♠ Business Consulting♠ Sales Support♠ Operational Management (sales, customer retention, customer care)♠ Development of smart scripts, IVR's, telephony services, CRM, task managers and other contact center solutions♠ WFM (Work Force Management)♠ Call center analysis / reporting♠ Quality Certification♠ Quality Assurance processesI’m an experienced consultant that has been managing several projects with a special focus on the communications and human resources industries.I’m persuasive, goal-driven, a good communicator that’s accustomed to speaking in public and delivering presentations to Board members.I’m passionate for providing excellent customer service (internal and external) by developing high performing teams that deliver consistent and reliable service to guarantee customer satisfaction.
Listed skills include Contact Centers, Team Management, Team Leadership, Management, and 15 others.
Current workplace
António André Pedrosa Santos's current company
Company context helps verify the profile and gives searchers a useful next step.
Broadvoice
17 roles
António André Pedrosa Santos work experience
A career timeline built from the work history available for this profile.
Senior Vice President Sales Latam & Global Csm
Current
May 2023 - Present
Senior Vice President Operations At Gocontact
May 2022 - May 2023
Coo At Gocontact
Nov 2018 - May 2022
Managing Director - Gocontact Es
Jan 2019 - Oct 2020
Operations And Client Services Director
Aug 2016 - Nov 2018
Commercial Director
Jan 2015 - Sep 2016
Business Consulting Manager
Business Consulting Manager reporting to the Board of Randstad Contact Center.Managing the day-to-day activities of the Business Consulting team that comprised:- Internal and external consultancy services focused on optimizing Contact Centers’ operational efficiency and profitability;- Sales letters and commercial support to branch managers;- Developing.
Nov 2012 - Dec 2014
Contact Center Manager - Vedior / Randstad
Managing the daily activities of the internal cluster/satellite including:- P&L accountability- Developing and managing scripts, reports, CRM and task management;- Sales letters and commercial support to branch managers;- Developing and implementing Quality Management processes and policies;- Root-cause analysis and implementing corrective actions.
Apr 2009 - Oct 2012
Campaign Manager - Tmn
- P&L accountability- Analysis and development of smart scripts to improve customer loyalty programs;- Analysis of Real Time Decision (RTD) tools;- Development and implementation of commercial procedures to support sales activities and loyalty programs;- Deliver sales and customer loyalty training actions.
Nov 2008 - Mar 2009
Telemarketing Manager - Tmn
- Management of inbound and outbound campaigns associated to customer loyalty programs / improvement;- Training manager (customer care, sales and complaints);- Implementation and management of loyalty programs for the Phone, Mobile and Broadband products and services;- Implementation and management of customers’ SLAs.
Aug 2005 - Sep 2008
Call Center Analyst - Tmn
- Contact center data analysis (ACD / Data warehouse);- Development of operational reports;- Invoice management;- Inbound and outbound resource planning (rostering, IVRs, quality assurance, etc.);- Internal website management;- Support of training sessions.
Feb 2001 - Aug 2005
Customer Service Quality Manager - Tmn
- Inbound and outbound calls quality control;- Development of processes, procedures and quality reports;- Creation and development of training syllabus with a special focus on team members’ refreshment and new products and services;- Product and service concept development.
Mar 2000 - Feb 2001
General Manager
Joaquim & Celeste Da Rocha Santos, Lda
Jan 2001 - Feb 2006
Telemarketing Team Leader - Tmn
- Shift management;- Team members’ performance review assessments;- Complaints’ management;- Produce operational reports to improve KPI analysis.
Nov 1998 - Feb 2000
Telemarketing Agent - Tmn
Sep 1997 - Nov 1998
Customer Service Agent
Celutécnica
May 1992 - Mar 1994
Team & coworkers
Colleagues at Broadvoice
Other employees you can reach at broadvoice.com. View company contacts for 267 employees →
PR
Pablo Rodríguez Sánchez
Colleague at BroadvoiceSpain, Spain
View →
YA
Yuri Alejandra Lopez Bueno
Colleague at BroadvoiceBogota, D.C., Capital District, Colombia, Colombia
View →
DL
Douglas Lara
Colleague at BroadvoiceSan Gabriel, California, United States, United States
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KV
Konstantin Vaysbeyn
Colleague at BroadvoiceEast Brunswick, New Jersey, United States, United States
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CH
Carlos H. Ceballos C
Colleague at BroadvoiceBogotá, Capital District, Colombia, Colombia
View →
TW
Todd Wieger
Colleague at BroadvoiceOrlando, Florida, United States, United States
View →
JC
João Camarate
Colleague at BroadvoiceSintra, Lisbon, Portugal, Portugal
View →
BS
Brendan Sullivan
Colleague at BroadvoiceMelrose, Massachusetts, United States, United States
View →
SS
Sahar Saif
Colleague at BroadvoiceUnited States, United States
View →
CT
Carlos Tuero
Colleague at BroadvoiceLos Angeles Metropolitan Area, United States
View →
Pablo Rodríguez Sánchez
Colleague at BroadvoiceSpain, Spain
View →
YA
Yuri Alejandra Lopez Bueno
Colleague at BroadvoiceBogota, D.C., Capital District, Colombia, Colombia
View →
DL
Douglas Lara
Colleague at BroadvoiceSan Gabriel, California, United States, United States
View →
KV
Konstantin Vaysbeyn
Colleague at BroadvoiceEast Brunswick, New Jersey, United States, United States
View →
CH
Carlos H. Ceballos C
Colleague at BroadvoiceBogotá, Capital District, Colombia, Colombia
View →
TW
Todd Wieger
Colleague at BroadvoiceOrlando, Florida, United States, United States
View →
JC
João Camarate
Colleague at BroadvoiceSintra, Lisbon, Portugal, Portugal
View →
BS
Brendan Sullivan
Colleague at BroadvoiceMelrose, Massachusetts, United States, United States
View →
SS
Sahar Saif
Colleague at BroadvoiceUnited States, United States
View →
CT
Carlos Tuero
Colleague at BroadvoiceLos Angeles Metropolitan Area, United States
View →
2 education records
António André Pedrosa Santos education
Advanced Program, Customer Service
Engineer'S Degree, Engenharia E Gestão Industrial
FAQ
Frequently asked questions about António André Pedrosa Santos
Quick answers generated from the profile data available on this page.
What company does António André Pedrosa Santos work for?
António André Pedrosa Santos works for Broadvoice.
What is António André Pedrosa Santos's role at Broadvoice?
António André Pedrosa Santos is listed as Senior Vice President, Customer Enablement and Success at Broadvoice.
Where is António André Pedrosa Santos based?
António André Pedrosa Santos is based in Medellín, Antioquia, Colombia while working with Broadvoice.
What companies has António André Pedrosa Santos worked for?
António André Pedrosa Santos has worked for Broadvoice, Gocontact, Gotelecom, Randstad Portugal, and Portugal Telecom.
Who are António André Pedrosa Santos's colleagues at Broadvoice?
António André Pedrosa Santos's colleagues at Broadvoice include Pablo Rodríguez Sánchez, Yuri Alejandra Lopez Bueno, Douglas Lara, Konstantin Vaysbeyn, and Carlos H. Ceballos C.
How can I contact António André Pedrosa Santos?
You can use AeroLeads to view verified contact signals for António André Pedrosa Santos at Broadvoice, including work email, phone, and LinkedIn data when available.
What schools did António André Pedrosa Santos attend?
António André Pedrosa Santos holds Advanced Program, Customer Service from Indeg-Iul Iscte Executive Education.
What skills is António André Pedrosa Santos known for?
António André Pedrosa Santos is listed with skills including Contact Centers, Team Management, Team Leadership, Management, Call Centers, Customer Service, Customer Experience, and Business Strategy.
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