GoContact is a native Cloud Contact Center Service (CCaaS) solution, with integrated omnichannel and artificial intelligence solutions. In addition, it has all the functions of a next-generation Contact Center platform, such as IVR, ASR, Inbound / Outbound Services, Scripts, Tickets, Chat, Social Networking, RRSS, CRM, Reporting / Analytics, Quality, E-learning, SMS, Text to Speech and other functions.
With more than 10 years in the market, in July 2021 it was acquired by Broadvoice becoming part of a North American global group, with a unique position in the world: the only CCaaS present in 4 continents; North America, Europe, Latin America and Africa.
It is characterized by guaranteeing the security and robustness of operations and reducing the technological complexity in Contact Center management, eliminating barriers between people and technology.
GoContact believes that their customers' success is achieved with persistence, consultancy support and a daily follow-up, that’s why they are in the right track to be the #1 Partner of Choice for Contact Centers, reducing technological complexity in their Contact Center Operation and boosting control, performance and efficiency.
Company Details
- Employees
- 132
- Founded
- -
- Address
- 9221 Corbin Avenue Suite 260 Northridge, Los Angeles,ca 91324,united States
- Phone
- 351800456456
- ge****@****ecom.pt
- Industry
- Software Development
- NAICS
-
Software Publishers
- Website
- gocontact.pt
- Keywords
- Contact Center Software, IPBX Software, Cloud, Artificial Intelligence, Customer Service Software, Customer Experience Software, IVR, Contact Center Reporting, Virtual Hold, Customer Service Agents, Web Chat, Power Dialer, Predictive Dialer, Omnichannel Customer Service, Remote Customer Service Agents, Remote Contact Center.
- HQ
- Los Angeles, CA
Gocontact Questions
Gocontact's helpline number is 351800456456
Gocontact's website is gocontact.pt
Gocontact's LinkedIn profile is https://www.linkedin.com/company/gocontact
Gocontact has
132 employees.
View email and phone details for 132
employees at Gocontact.
Gocontact's industry is
Software Development
Gocontact's top competitors are
Wolkvox,
Broadvoice,
Emergia Contact Center,
Talkdesk,
Inconcert,
Wavecom | Technologies,
Ipcom,
Five9,
Wavecom | Portugal,
Apcc - Associação Portuguesa De Contact Centers.
Gocontact's support email address is geral@gotelecom.pt
Gocontact's categories are Software Development
Gocontact's founding year is 2010
