Amanda Pennington Email & Phone Number

I am a highly motivated, hard-working individual with over 22 years of experience in healthcare technology, software, interfaces, customer support, and relationship management. I have earned a Master of Science in Business Management and a Bachelor of Science in Biotechnology, and have extensive knowledge and skills in information technology infrastructure, technical support, and project management. I excel at analysis, research, customer support, and technical problem-solving. I have been involved in multiple acquisitions and transitions, demonstrating my adaptability and professionalism. I liaised with many hospitals, including VA hospitals, holding security clearance during those relationships, handled critical situations, and provided software upgrades. I am known for my inclusive management style and warm customer service approach, and I am passionate about delivering quality solutions, whether it be in Health Information Systems or other software environments.In my recent role as Manager of Primary & Enterprise Support for Transcription Operation Services at 3M Health Information Services, I spearheaded initiatives to optimize information systems, resulting in a remarkable incident reduction rate and improved turnaround times. I effectively managed Level 2 and Level 3 transcription interface server support teams, ensuring seamless operations and providing critical training for server migrations and security compliance. My responsibilities also included orchestrating complex database migrations, executing server transfers, and delivering comprehensive reports to executive teams.Before my tenure at 3M, I served as the Manager of Server and Interface Support at M*Modal, where I oversaw electronic medical records software support, managed ticket escalations, and collaborated with cross-functional teams to enhance customer satisfaction. During my time at MedQuist, Inc., I excelled as a Team Lead in Server and Interface Support, troubleshooting server-based software issues, conducting user training, and maintaining service level agreement (SLA) standards.