Alex Apergis Email & Phone Number

Brisbane, Australia

- Extensive knowledge of Azure architecture and services. - Combination of technical expertise, client relationship management, and project oversight skills to ensure client satisfaction, operational excellence, and successful outcomes. - Orchestrating end-to-end service delivery for 15+ clients and their Azure environments. - Led team to execute service excellence and Azure-focused projects, driving substantial business goal accomplishments. - Ensuring the seamless delivery of high-quality services and solutions to clients who utilize Microsoft Azure services consistently meeting expectations and SLA’s. - Developing internal processes focused on customer satisfaction and operational efficiency. - Always exceeding customer expectations. - PowerShell scripting for more efficient and quick problem resolutions. - Proactive approach, to be able to prevent and, therefore, avoid any disruptions. - Providing detailed reporting and advise for customers to have clear insights of spending and usage at any time. - Conducting Azure concepts and technology training. - Collaborating across diverse technical teams to fulfill customer objectives. - Identifying opportunities to reduce Azure expenses while upholding service quality.

Business development and growth advisoryMicrosoft Dynamics CRM development and improvementTraining Help-desk team

Microsoft Cloud Services Consultant - Office 365 Administration (using Powershell and Web platform) - Exchange Online Administration (using Powershell and Web platform) - Dynamics 365 Support/Training/Customisations and Testing - AzureICT Support (Onsite and remotely)

Brisbane, Australia

- Make outbound calls and assist with proactive support 6000+ users in Australia andFrance - Handle incoming calls/emails and report incidents in Microsoft Dynamics CRM - Remote support using LogMeIn/TeamViewer to resolve technical issues- Competent understanding of Windows operating systems (including WindowsServer)- Competent understanding of Linux operating system- Managing the Microsoft Dynamics CRM (entities/forms/workflows)- CRM workflows creation/understanding/optimisation/testing- Analytical mind for troubleshooting technical issues- Maintenance/improvement of internal knowledge base- JIRA usage, issues raised/tested/resolved alongside development team- SQL scripting/querying/reporting- Design and deliver training and training materials- Business process modelling- Perform data analysis tasks and reports using (SSMS, Excel)- Conduct research and make recommendations on improvement for products andservices, in support of development efforts- Customer Relationship Manager (for French customer)

- Striving towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry - Diagnose and troubleshooting to provide technical support to Apple Customers on Apple products, systems, peripherals, software and networking - Pitching and selling agreements, appropriate usage of appeasement methods, knowledge of the European Consumer Law. - Updating the company’s database with customer records.

- Responsibilities of network administration (Active Directory, Exchange, Windows Server 2003)- Fully supporting colleagues, students and teachers- Responsible of Apple Department

- Striving towards customer retention and loyalty, fully supporting the customer to achieve a successful outcome to his/her enquiry - Diagnose and troubleshooting to provide technical support to Apple Customers on Apple products, systems, peripherals, software and networking - Pitching and selling agreements, appropriate usage of appeasement methods, knowledge of the European Consumer Law. - Updating the company’s database with customer records.