Anthony Gentile Email & Phone Number

Las Vegas, Nevada, United States

- Manage the JDT (Job & Day Training) Program for Nevada Adult Day Healthcare Centers (NADHC).- Supervise QIDPs/As (Qualified Intellectual Disability Professionals/Assistants).- Develop various Trainings for new and existing staff- Train new and existing staff to ensure compliance with DRC (Desert Regional Center) policies and processes.- Work with DRC Service Coordinators, Caregivers, and others to ensure individuals served receive proper support while at NADHC.- Handle incident reporting via the WellSky system- Create quarterly and annual reports.

Las Vegas, Nevada, United States

QIDP (Qualified Intellectual Disabilities Professional)- Responsible for providing supervision, assisting with program development, and implementation of JDT services through Desert Regional Center (DRC).- Perform case management duties for individuals with intellectual and/or physical disabilities.- Meet with individuals periodically and ensure their health and safety needs are being met.- Develop, implement, and train staff on plans specific to the individual being served.- Track and monitor progress, create quarterly and annual reports, and participate in annual PCP (Person Centered Plan) meetings.- Create and submit incident reports following proper protocols.- Communicate with DRC Service Coordinators, family members, caretakers, and state employees where appropriate.- Train new and existing staff on DRC policies and procedures, Nonviolent Crisis Intervention, and other essential trainings.Intake Coordinator- Process all inquires for enrollment of a loved one for Adult Day Care services and schedule tours.- Review and determine eligibly for enrollment.- Responsible for processing necessary paperwork for all potential admissions, including, but not limited to Inquiry Forms, Physical Evaluation Forms, Transportation Forms, and Admission Packets.- Submit monthly reporting and ad-hoc reports as requested.- Determine payment and insurance eligibility using various systems and working with outside organizations.- Provide information and resources to family and other caretakers.

Henderson, Nevada, United States

- Perform compliance calls involving verification of client's information and ensuring transparency related to their debt settlement program.- Assist clients with questions and requests using proper policies, procedures, and system tools.- Maintain goals in the areas of quality, adherence, and average handle time.

Las Vegas, Nevada, United States

- Unloaded and distributed inventory to designated stations.- Used scanners to sort inventory into proper containers while maintaining high accuracy.- Contributed to a safe working environment by following proper warehouse procedures and protocols.

Las Vegas, Nevada Area

- Provided instruction to students with special needs while managing the learning environment.- Created and modified lesson plans based on common core standards and student's needs.- Worked with parents/guardians and school staff to edit and create Individual Education Plans (IEPs).- Best Buddies Chapter Advisor whose responsibilities include working with other advisors and students to plan and manage events and fundraisers while advocating Best Buddies' mission.- Followed policies and procedures as outlined by the school district.

Las Vegas, Nevada Area

- Provided functional skills and vocational training to clients with brain injuries and/or physical disabilities.- Assisted clients with transportation, financial management, social integration, and personal independence needs (e.g. grooming, hygiene, dressing, etc.).- Documented clients' activities and tracked progress towards their goals.- Encouraged clients to achieve the highest level of self-sufficiency.

Las Vegas, Nevada Area

- Managed and executed various projects to increase revenue, support business operations, and increase customer satisfaction.- Evaluated associated risks and concerns, performed cost benefit assessments, and prepared business operation proposals.- Created business requirement documents to support system changes.- Responsible for the maintenance of 600+ policies and processes by identifying process gaps and collaborating with subject matter experts (SMEs) to ensure proper updates were made and communicated out appropriately.- Hosted weekly process review meetings with SMEs, Training, Quality Assurance, and Management to ensure understanding of changes and to allow a forum to provide questions and feedback.- Performed quarterly SOX audits to ensure agents had proper access to proprietary systems.- Supported Marketing with various promotional campaigns by collaborating with Care and IT resources to ensure logistics were executed on time.

Las Vegas, Nevada Area

- Processed, encoded, and balanced incoming work which included deposits and other bank related transactions under a high paced environment. - Created customer and employee adjustments for various transactions.- Re-encoded work that had been rejected.- Received 13 Focus Awards for teamwork and for going above and beyond.- Ranked as one of the top 5 employees for productivity and accuracy within the department.

Las Vegas, Nevada Area

- Designed, implemented, and facilitated various training programs which included new hire and continuing education. - Designed course curriculums and training content that became the foundation for future training classes which reduced onboarding time of new hires by 25%.- Created and maintained SharePoint sites to store various resources for Care to utilize.- Trained 300+ employees within 6 month of opening the Las Vegas, NV and Milton, FL call centers while overcoming system and network obstacles.

Las Vegas, Nevada And Panama City Beach, Florida

- Responsible for supporting the business by managing resources, analyzing data, working closely with cross functional areas to identify risks, and implementing various project plans on time.- Supervised a committee to ensure 300+ policies and processes were consistent with business practices and maintained appropriately to reduce representative confusion and improve customer satisfaction.- Oversaw call center and market communications related to Care policy and process updates.- Created and maintained various company intranet sites.- Collaborated with Marketing and IT to maintain the Account Spending Limit (ASL) Program which reduced bad debt. Updated respective processes and maintained the ASL website.- Received a Circle of Excellence Award (Q1 2006).

Las Vegas, Nevada Area

- Facilitated new hire, continuing education, professional development, and train the trainer classes.- Responsible for attendance tracking, progress reports, and disciplinary action for new hires.- Performed quality and coaching of new hires during training bay.- Managed and developed training content for new hires and continuing education.- Implemented training content audits to ensure information was up to date and accurate which reduced misinformation in the call centers.- Received Circle of Excellence Awards (Q2 & Q3 2003).

Las Vegas, Nevada Area

- Resolved high level billing issues by researching and communicating with both customers and Sales.- Selected to train various specialty groups on a completely new billing platform.- Developed and implemented training materials for Billing Analysis, Care Billing Queue, and Customer Care. - Received Circle of Excellence Awards (Q3 2001 and Q3 2002).- Received an Annual Circle of Excellence Award (2002).

Las Vegas, Nevada Area

- Handled inbound customer billing inquiries and changes to accounts.- Served as a backup for Technical Support by troubleshooting mobile phones using various company resources. - Involved in processing requests that were submitted via email from Sales and customers.