Antti Jokinen Email & Phone Number

Helsinki Area, Finland

Helsinki Area, Finland

Helsinki

Helsinki

Marketing material projects, ad sales

I did my internship at Elisa's Financial Services.My job was to assist several Business Controllers in their work.

SalesCoaching team membersManagementMy next step was to begin to coach my team members as a Sales Group Tutor. I spent 50% of my working time to enhance my teammates's sales results.I also had some managerial responsibilities as I was the one to jump in to the team leaders boots when my boss wasn't available.

Both inbound & outboundSalesTelemarketingCustomer ServicesI got chosen to Elisa's Winback team to reduce company's customer churn.My sales skills really developed during this time. I was a productive member of our team, always succeeding to reach my goals.

Both inbound & outboundSalesTelemarketingCustomer ServicesI was a service advisor and specialist at Elisa & Saunalahti customer service for two years. In that time I learned the basics of telemarketing, inclunding cross-selling.Elisa Viihde and mobile and fixed subscriptions mainly, also some experience on paytv cards.

OutboundInboundSwitchboardsTeleconferencesOutsourced customer servicesI started my ICT career in Elisa's outsourcing unit as a service advisor. I quickly found myself excellent in handling difficult customers.During my time in outsourcing I wanted to learn as many service skill levels as possible. I have always found it rewarding to know just a little bit more than needed.