James Apodaca Email & Phone Number

Rochester, Mn, Us

Goldsboro, North Carolina, United States

Florida

Primary tasks included on-call servicing and preventative maintenance of the800mHz Florida State Wide Law Enforcement Radio System and local municipalitysystems, consisting of a variety of repeater manufacturers, fiber and microwavelinked, simulcast and multi-site trunking radio systems.Secondary duties included functions as an electronics bench technician performingwarranty level repairs and preventative maintenance on mobile and portable radiosdown to a component level. Manufacturers, in order of familiarity and proficiency,include: Harris, Tait, Kenwood, Icom, Vertex-Standard, Momentum and Motorola.Also, I performed duties as the Harris RCE Southeast technical liaison providingradio feature encryption and technical advise to dealers within our network.

US Secret Clearance; 2006-2016 Currently ExpiredSupport end-users with technical problems relating to their personal computers,peripheral devices and network connectivity.Create user accounts on, and add computers to the active directory domain.Perform routine maintenance on organizational file servers, domain controllers andexchange servers.Research develop and enact solutions to expand network connectivity and raisequality of service utilizing Ethernet extenders, high capacity line of sight microwavetransmission systems or satellite relay.Facilitate the integration of Radio Frequency networks into IP based networks forredundant communication over long distances for monitoring purposes.Oversaw the correct installation and implementation of over thirteen disparate radio frequency transmitting/receiving systems operating from 1.6Mhz to 2Ghz in varying vehicle, building and terrain types.Administered quality assurance and quality control inspection services on tactical fleet vehicles, operational command posts, and transmission towers on routine intervals.Examined malfunctioning radio equipment to locate defects such as loose connections, broken wires and burned-out components using schematic diagrams and testing equipment.Install and perform maintenance on overhead radio frequency equipment and antennae mounted on transmission towers or tactical vehicles.Provide expert training and advisory support to personnel on data terminal equipment, tactical radio transmitting and receiving equipment and preventative maintenance procedures.Accurately tracked high-value tool, equipment, and maintenance inventory evacuated for depot level warranty repair ensuring a high state of communication readiness. Facilitated the issuance, proper use and destruction of highly sensitive communication security materiel with no interruptions in service due to loss or violations in military regulation.

Independently travel to FedEx Kinko’s store locations to setup and install computerpoint of sale systems, site servers and integrate them into their current operations.Assist store personnel with technical questions and provide remedial training onproprietary software.Respond to technical support queries in the field, respond to critical outages andreport irresolvable issues to the technical support team.Setup regional training centers and standby to provide on-site support and answerquestions relating to the operation of the point of sale software.

Analyze technical documentation and identify correct call flow patterns in InteractiveVoice Response call systems.Design call flow scripts in order to test call flow patterns in systems currently indevelopment using predefined data sets.Prepare and update reports for the development team that identifies deficiencies incall flow routing, system failure, or prompt verbiage.Assist in the creation of the final technical documentation of the call system.

Bachelor Of Science In Information Technology, Software Development

BSIT with Advanced Software Development Certificate, July 2021.

Associates Of Computer Science, Computer Networking Systems