Information Technology Service Desk Technician
CurrentSupporting Arizona Western College• Reimaging desktops on Windows devices as well as Mac OS devices• Troubleshoot and diagnose issues with staff machines/tablets, student laptops, projectors, printers both stand alone and large while utilizing I.P server-based print queue & Voip Cisco phones, • Using Active Directory (on-premise) and Microsoft 0365 to assign group permissions, phone numbers with Cisco Unity, as well as naming conventions for user stations.• Ensure all reimaged… Show more Supporting Arizona Western College• Reimaging desktops on Windows devices as well as Mac OS devices• Troubleshoot and diagnose issues with staff machines/tablets, student laptops, projectors, printers both stand alone and large while utilizing I.P server-based print queue & Voip Cisco phones, • Using Active Directory (on-premise) and Microsoft 0365 to assign group permissions, phone numbers with Cisco Unity, as well as naming conventions for user stations.• Ensure all reimaged devices and network devices are in the correct IP pool • Using helpdesk ticketing system to help with setting up day to day work loads • Utilizing Microsoft Teams for assistance from other techs to help troubleshoot and diagnose, Utilizing Zoom or Service Desk call queue to set up appointments with clients to go over instructions needed for new users and using remote desktop management (Kesaya) to remote into user machines for troubleshooting or downloading software needed.• Troubleshoot browsers on both Windows and Mac • Assist with backup of user data Show less
