Apoorv Garg Email & Phone Number

Bengaluru, Karnataka, India

Gurugram, Haryana, India

- Identified gaps in the Subscription Renewal process, and led the build of features across multiple channels (Web, Android, iOS), which increased the renewal rate from 33% to 75% within a span of 4 months. - Led the development of a new Partner Portal to enable our Franchise Partners to resell our product to new customers and manage their customers’ information, which led to a notable uptick of approximately 100 new Partners on a monthly basis- Led the end-to-end product development lifecycle, from ideation to launch, for the Self-service Customer Support module, resulting in a decrease in ticket volume by 40%.- Optimized the onboarding process of the IoT devices through the Installer APP, this enabled the users to configure devices using SMS and OTA commands and incorporation of rigorous quality checks during device installation, resulting in a decrease in installation revisits by 20%.- Worked on requirement gathering for streamlining internal ops processes like Support process, Leads module, Financial accounting, and reconciliation through Zoho Integration with the Core system.

Noida, Uttar Pradesh, India

- Worked on end-to-end deliveries of the product. Requirement gathering to build resilient andscalable solutions. Sketching process flow diagram to bring cross-functional teams on the samepage. Designing wireframes for product ideations.- Defined KPIs to measure the performance of the solutions and performed Data analysis formonitoring the impact of the solution.- End-to-end responsibility for the fin-tech requirements. Worked on key internal and externalprojects like TDS payments reconciliation, payment reminders to the customer, improvising thepayments journey of the company and automation of financial processes.

- Analyzed payment transactions on SAP Concur to identify discrepancies and reduced the pending report by 63% within 2 months.- Worked on the reconciliation report to validate payment status in the bank statements and audit reports. - Audited the employees' leaves data using pivot tables.

Noida Area, India

Master Of Business Administration - Mba

Activities and Societies: Coordinator, Alumni Relations Committee: 1. Managed a team of 21 members and responsible for alumni engagement.

Bachelor Of Technology, Information Technology