Ashley Falck Email & Phone Number

Denver Metropolitan Area

Coordinate, lead, and implement projects for process improvement and standardization on Inbound & Outbound Returns, Posting Rejects, & NSF Review resulting in full centralization within 2 year periodCreate & maintain department reporting & processes for SOX, SOP, & Fed Studies increasing efficiency by 40%Provide quality technical input and UAT testing with implementation in the new TCS bank wide deposits core systemProvide staff training to both on and offshore teams by investing in quality training materials, and informing team about company objectives, OKRs, and SLAsCreate and manage process that reduces the risk of check fraud client losses totaling more than $500,000 a year

Denver Metropolitan Area

Analyze risk and fraud on frozen and/or overdrawn accounts reducing continuing fraud while keeping client impact lowProcess inbound and outbound return checks efficiently reducing total team time in the process by 35%Improve back office systems & procedures in order to improve efficiency & customer experience with intradepartmental teamsMonitored & reviewed incoming & outbound paper payments cash letters to ensure accuracy and compliance with regulations.Analyzed and resolved customer disputes and inquiries related to paper payments.

South Salt Lake, Utah

Manage heavy workloads resulting in file and scanning an average of 25,000 copies a day resulting in quick job completionsNetwork with potential clients recruiting several archive jobs per week and expanding client portfolioTroubleshoot problems with the scanner/software and made necessary technical adjustments Utilized strong communication skills to effectively interact with customers and answer any questions or concerns

Salt Lake City, Utah, United States

Assisting new university residents with checking in or out of their dorm rooms during busy timesSold parking passes to resident and visitors for multitude of eventsProvide quick quality assistance to residents with maintenance issues, lockouts, and other needsProviding access to buildings and make appointments for residents with computer programs such as BlackboardFiling important documents and keys in compliance with university policy

Front Royal, Virginia

Rang up customers swiftly and accurately in a busy recreational environmentAssisted customers with purchase questions, event booking, and escalated mattersBalance and Reconcile cash drawer with accounting informationManage inventory, stock shelves, clean, and assist customers at sales window

Bachelor Of Science (B.S.), Atmospheric Sciences And Meteorology

Activities and Societies: University of Utah Weather CenterWorked with University of Utah Weather Center to provide accurate forecast.

Associate Of Arts And Sciences Degree In Science, Associates Of Arts & Science

Activities and Societies: Advanced Placement Student AdvocateWas Technical Director for area high schools productions between 2010-2013.

Advanced Diploma

Activities and Societies: Marching Band, Choir, Theater, Advanced Placement