Ferdinand (Ian) Apresto Email & Phone Number

Ajax, ON, CA

Toronto, Ontario

Richmond Hill, Ontario

Town of Richmond Hill - Team Lead IT Client Services - 2012 -> 2013

Toronto, Canada Area

Concord, Ontario

(ACQUIRED BY DANAHER CORPORATION IN 2010) o Oversee and manage small to large projects and lead multi-functional complex site implementation efforts for over 2000 users.o Performed the leadership role in managing Helpdesk and Desktop services ensuring client support o Worked as a conduit between the Network and Server team o Worked closely with customers o.

Markham, Ontario

(DIVESTITURE FROM PFIZER TO JOHNSON & JOHNSON in 2007) o Proficient at staying on-task, on-time within fast-paced environments, despite shifting priorities and adhering to tight deadlineso Monitored and configured server hardware and software.o Produced system/network documentation, SOP’s and IT policieso Worked with telephony equipment and phone setups.o.

Scarborough, Ontario

• Supported SCADA system application (Wonderware Intouch, Rockwell RSView).
• Performed onsite data center support that includes monitoring of system alerts, Avaya (VOIP) phone systems, and server administration.
• Supported, monitored and troubleshoot hardware and software.
• Supported Cisco Aironet wireless, Windows servers, and Cisco switches/routers
• Installed and maintained desktops, laptops, printers and multi-functional devices.
• Cabled, racked and networked network equipment and servers in various environment including data centers, manufacturing sites and office spaces. Experience with Windows 2003 account administration and domain structure.