Priscila Chagas Email & Phone Number

State Of São Paulo, Brazil

São Paulo, São Paulo, Brasil

In my first 90 days of Stone, I:- Organized deliverables and outcomes of the identity platform, covering credentials, permissioning, registration, regulatory KYC processes, and biometric experiences.- Supported the structuring and optimization of squads, promoting collaboration and efficient work models.- Developed and maintained product roadmaps, defining prioritization criteria based on metrics and business levers.- Created a prioritization score to guide product prioritization decisions, and a product portfolio governance for the tribe, defining what should be tracked and stablishing a unique tracking for the product, design and engineering team.- Resolved impediments, ensuring continuity and project quality.- Developed individual growth plans for Product Managers under my management.- Monitored programs within the tribe, ensuring objectives were met.- Participated in and influenced the creation of the tribe’s OKRs, and managed stakeholder expectations.

São Paulo, Brasil

Product Management Prioritization Instructor / Teacher

São Paulo, Brasil

Expert in Digital Operating Models. Leadership of operational model transformations and creation of digital product areas, including structuring leadership, discovery processes, delivery, governance, roles and responsibilities for companies in the financial services segment (Banks and Fintechs) and technology companies.In addition to leadership in operational model transformations, engaged in comprehensive market analysis to inform and drive product strategy. Translated intricate market insights into actionable product development plans, yielding innovative products that captured new market opportunities and aligned closely with customer needs. Results: In a financial credit services company, our Portfolio Governance work resulted in better prioritization and a reduction in the Time-To-Market of a Business Unit by 20%.

São Paulo, Brasil

Product Management Mentorship

Spearheaded the Product Operations Chapter, guiding around 120 Product Managers and Group Product Managers towards a standardized and strategic product discipline. Led the design and implementation of the Product career path, which included:Orchestrating collaboration amongst numerous Product Heads to ensure alignment with company-wide strategic aims.Pioneering a robust career framework that provided clear growth opportunities, thereby aiding in the retention of top product management talent.Dynamically coordinating change management initiatives, leveraging communities and effective communication strategies to embed new processes and documentation standards seamlessly into the product operations.

São Paulo E Região, Brasil

Reinvented the product management training program for 140+ Product Owners at PagSeguro PagBank, significantly boosting product leadership and aligning with strategic company objectives. I also celebrated a 90% participant satisfaction rate, showcasing the practical advancements in translating strategic ambition into enhanced delivery efficiency.

São Paulo E Região, Brasil

As a Product Manager for CRM/Growth, created a comprehensive product roadmap by employing strategic planning and user experience co-creation to steer the company's ambitious growth targets.Applied Data-driven decision making to build better products; (Most frequently used KPIs: Conversion Funnel/Sales Funnel, Heatmaps, Users Feedbacks, NPS, Research, Cost of Delay, Revenue Increase/Protection, Cost Avoidance/Reduction, ROI)Backlog Prioritization using Stakeholder Management techniques;Cross-functional team management using Kanban and Scrum Framework with JIRA;Process Mapping and Customer Journey mapping utilization;New Products Creation, using MVPs to hypothesis validation;Epics and User Stories Creation with acceptance criteria with and without BDD, 7 product dimensions utilization for better requirement understanding;Canvas elaboration and presentation to Portfolio Groups, and status updates to stakeholders;Lean Coffee facilitator, New Product Owners training and Talks In-Company about Best Practices for the Product Owner's work;CRM Project Management using Agile Techniques, when development is not about products.

São Paulo E Região, Brasil

Leadership in the implementation of CRM tools, with customer journey mapping, solution design and project management.

São Paulo

PVB (Product Vision Board) definition with Executive Board and Stakeholders.OKR (Objectives and Key Results) definition with Executive Board and main Stakeholders.Requirements definition to Product Backlog creation, with Definition of Ready (DoR), Definition of Done (DoD) and acceptance criteria.PBIs (Product Backlog Items) prioritization aligned with Business Goals.

São Paulo Area, Brazil

Senior IT Business Analyst for America Movil Telecommunications group. Acting in a Scrum team on a Web Portal project with both Business Analyst and Product Owner's responsibilities. Main results:- Product Roadmap Creation aligned with business results;- Complete Understanding of MVP- Product Prioritization- Planning Meetings Conducting- Creation of DoD and DoR statements

Business Analysts team leader, interviewing and evaluating Business Analyst qualified candidates. Team members mentoring and training. Technical Proposals elaboration, Project Budgets and Projects Initial Planning.Main Results-Manager's Choice Award Winner (July 2014).-Sale and expansion of consultancy work in 500%, increasing also the account’s image and the revenue, promoting it to the 2nd place in Latin America Account Rating, by doing consulting and identifying process and systems improvements.-Award Executive designation by acting on opportunities identification to scope increase and revenue increase.-Turnover team reduction (zero resignations), improvement on team commitment, by doing leadership practices, people management and feedback practices.

São Paulo Area, Brazil

Business Consulting for SugarCRM Implementation.

I was service provider as systems analyst to NET Cable TV Company.

From 2011/Jan to 2011/June: I did Business Process Management, Use Case Diagrams and Descriptions, Test Planningand User Acceptance Testing for Edenred Company.From 2011/June to 2012/August: I was service provider as Systems Analyst for Banco Itaú. Activities: Business Process Management, Business Cases Elaboration, Sequence Diagrams, Test Planning. I worked as Project Coordinator, doing documents validation and corrections, requirements gathering meetings and interviews, costs and timenegotiations, technical and commercial proposals, time schedule, status report, closing term and lessons learned document.Set/2012 to Dez/2012: I also worked as Project Manager for Porto Seguro Insurance Company.

Net Serviços De Comunicação Ltda.

I did Requirements Gathering, Vision Documents, Use Cases Diagrams and Descriptions, Technical Solution Definitions, Test Planning, User Acceptance Testing, Team Coordination, Transition, Data Migration for the Billing Division from NET Telecommunications Company.

Requirements Gathering, Vision Documents, Use Cases Diagrams and Specifications for the Merrill Lynch Bank Group.

Project Coordination, Requirements Gathering and Specification for Business Areas. Worked specifically with CRM, and ordering systems.

Requirements Gathering, Use Case Diagrams and Description, Testing, Test Planning, User Acceptance Testing, Transition.

São Paulo

Windows teaching for children and teenagers.

Extensão Universitária, Crm - Marketing De Relacionamento

Extensão Universitária, Growth Hacking

Bachelor Of Science - Bs, Computer Science

Activities and Societies: Participação de projetos de Iniciação Científica e Pesquisa Acadêmica.

Data Processing

Gestão De Requisitos, Information Technology