April Bostick Email & Phone Number

Mcdonough, Ga, Us

California, United States

*Respond timely and satisfactory to resolve customers inbound calls and on-line contacts in support of all pump models *Answer questions and troubleshoot issues related to use of the Tandem’s insulin pump, its software, integrated mobile app, online t:connect patient portal, and integrated with CGM (Continuous Glucose Monitoring) medical device *Uses training material and process flow charts to record accurate and thorough documentation of customer contact within the CRM system *Identifies potential health and safety issues with products and follows appropriate internal notification procedures

* Provide professional assistance through various communication channels such as phone, email, and online chat to effectively address technical issues and inquiries* Guide customers in placing orders and efficiently checking their status * Facilitate scheduling of appointments for appliance deliveries and related services* Utilize (Customer Relationship Management) tool to document client transaction logs

Savannah, Georgia, United States

* Established and maintained an enriching classroom environment that effectively fostered physical, social/emotional, and intellectual development in young learners* Introduced learning and developmental skills through the integration of user-friendly technology * Collaborated with parents and caregivers to provide regular updates on each child's progress and address any concerns or special requirements* Encouraged positive behavior and interactions by modeling appropriate behavior and resolution skills

Savannah, Georgia, United States

* Provided coaching and directed daily office tasks to ensure efficiency* Managed processing of Medicare claims for payment, affirming timely and accurate transactions* Prepared monthly reports by diligently entering data into Excel spreadsheets for a client base of 50 residents* Oversaw office budget to optimize office orders and supplies, maintaining cost-effective operations

Hilton Head Island, South Carolina Area

* Employed advanced troubleshooting skills, tools, and resources to diagnose technical issues related to end-user devices, operator concerns, and network errors* Exceeded performance goals with monthly ERP of 93.9% and (YTD) score of 96.7% against a target of 91%* Demonstrated strong negotiation and problem-solving skills to effectively address customer concerns* Utilized various tools and resources to provide tailored recommendations to customers, leading to an 83% year-over-year increase in accessory revenue

Information Technology

Hardware and Software Installation Troubleshoot Technical Issues Maintain Network Connectivity Provide Security Configuration and Analysis

Master Of Educational Design And Technology, Curriculum Instruction And Assessment

Incomplete

Nursing Assisting

Certification of Completion

Bachelor Of Fine Arts - Bfa, Design And Visual Communications, General