April Cathey Email & Phone Number

Punta Gorda, Fl, Us

Dallas/Fort Worth Area

• Ensure that the Transportation Management system (TMS) (and supporting peripheral systems) are functioning effectively and supporting the operations• Work closely with the implementation team to ensure that the systems are configured appropriately to meet specific customer requirements (with the pre-defined operational standards)• Ensure that all efforts are made to adhere to the predefined global template for ALL TMS implementations• Analyze client and operational needs and make recommendations for developing, implementing, and/or improving, transportation services/operations • Function as the technical lead on new client implementations• Serve as the ‘functional’ expert in OTM, with some cross-over in technical support• Lead the configuration and modification of existing configuration of the application for existing clients• Support new client implementations, as the role of ‘Master Data Manager’ by creating upload templates and performing initial uploads into the application for items, locations, rates, etc.• Serve as the hand-off point between IT and Operations, at the time a new configuration is completed and a client is live on the application• Manage day-to-day activities related to master data in the application and the integrity of the master data• Serve as the primary translator of business (functional) requirements into technical requirements, in partnership/collaboration with IT• Serve as tier 1, onsite and offsite user support• Build a shared understanding of the client business processes, based on a common understanding of supply-chain and transportation fundamental concepts• Enable business process improvements through modification of existing configurations• Lead definition of master data management and data governance models• Lead user acceptance testing (UAT) for new client start-ups and modifications done for existing clients, in-region• Lead development and launch of ALL required user-training materials and curriculums

Holland, Michigan

Carrier Relations: Process and qualify new Carriers by validating information and documents provided by the carrier through agencies such as: FMCSA, TIA, A.M. Best, USDOT and FEINSearch. Perform vendor maintenance by monitoring carrier safety scores and ratings, authority changes, insurance updates and contracts audits. Maintain Carrier KPI’s and performance scorecards. Administer RFI’s, RFP’s, and RFQ’s for current and new business. Recruit new asset based carriers to reduce broker usage while supporting and maintaining our service and commitment standards to the customer.Maintain the Carrier Relations Web site included but not limited to: ensuring all documents are current, resetting passwords, maintain available lanes, employee contact information. Claims: Research and obtain all documents leading up to the claim being filed by the customer. Process customer’s claims by preparing and filing claim with carrier. Monitor progress of claims filed. Arrange payment to customers once resolved, if denied verify the justification and communicate back to customer. Maintain claim files and KPI’s.OTM Super-User: Create and maintain training material. Train associates, carriers and customers according to their roles. Load and maintain customer & carrier rates, accessorial charges and fuel tables. Maintain carrier load tendering sequence, insurance, authority, contact information & other vital information. Create Domain levels to meet business needs. Assist with trouble shooting to resolve issues that may occur within order releases, buy/sell shipments, carrier tendering, carrier contacts and locations. Create rate versions, rate offerings and rate records. Along with weight break profiles, accessorial codes, accessorial cost ID’s, rate qualifiers, rate factors, rate factor rules and regions. Create CSV files for quick and easy uploads. Assist the implementation team in upgrades and new OTM customer testing and training.

Holland, Michigan

Carrier Relations: Process and qualify new Carriers by validating information and documents provided by the carrier through agencies such as: FMCSA, TIA, A.M. Best, USDOT and FEINSearch. Perform vendor maintenance by monitoring carrier safety scores and ratings, authority changes, insurance updates and contracts audits. Maintain Carrier KPI’s and performance scorecards. Administer RFI’s, RFP’s, and RFQ’s for current and new business. Recruit new asset based carriers to reduce broker usage while supporting and maintaining our service and commitment standards to the customer.Maintain the Carrier Relations Web site included but not limited to: ensuring all documents are current, resetting passwords, maintain available lanes, employee contact information. Claims: Research and obtain all documents leading up to the claim being filed by the customer. Process customer’s claims by preparing and filing claim with carrier. Monitor progress of claims filed. Arrange payment to customers once resolved, if denied verify the justification and communicate back to customer. Maintain claim files and KPI’s.OTM Super-User: Create and maintain training material. Train associates, carriers and customers according to their roles. Load and maintain customer & carrier rates, accessorial charges and fuel tables. Maintain carrier load tendering sequence, insurance, authority, contact information & other vital information. Create Domain levels to meet business needs. Assist with trouble shooting to resolve issues that may occur within order releases, buy/sell shipments, carrier tendering, carrier contacts and locations. Create rate versions, rate offerings and rate records. Along with weight break profiles, accessorial codes, accessorial cost ID’s, rate qualifiers, rate factors, rate factor rules and regions. Create CSV files for quick and easy uploads. Assist the implementation team in upgrades and new OTM customer testing and training.

Holland, Mi

*Transportation Management Operations associated with a dedicated customer *Tendering loads to carriers selected by the Optimizer process*Recording appointments for loads and entering that information into Transportation Manager *Monitoring the process of loads from pick-up(s) through delivery*Scheduling appointments on loads when necessary*Generating scheduled not shipped reports and shipped not delivered reports in MS Excel*Establishing and maintaining good rapport with customer, warehouse, carrier, and internal contacts

Mt. Pleasant, Mi

Receive daily cash deposits from 7 outside offices. Post daily payments and balance them to a daily ledgerMatch advertisements with statements at month end closing Verify advertising in 16 newspaper publicationsBalance the advertising order with the advertising that was in the publicationVerify size ordered with sizes running Assist with other various accounting applications as needed

Greater Grand Rapids, Michigan Area

Load planning customer's orders for shipments, including entering data for billing and dispatching Monitoring loads from pick up to deliveryAssisting Dispatch when neededProviding driving directions to drivers Scheduled pick up, delivery, and backhaul appointmentsProvided proof of delivery documents Prepared billing statementsVarious clerical duties including answering phones, making copies, filing, faxing and scanning of documents