April Coleman Email and Phone Number

With over 5 years in client-facing roles, my expertise lies in fostering customer success through effective relationship management. At GeneDx, my mission was to ensure that geneticists and their patients received the support they needed, closely aligning with the company's goal of providing timely medical insights. My core competencies in CRM, social networking, and customer success have been pivotal in building and nurturing lasting client relationships, bringing diverse perspectives to address healthcare challenges.During my tenure at GeneDx, I served as the primary liaison for key clients, collaborating with multidisciplinary internal teams to enhance account efficiency and address urgent concerns. My role entailed leveraging tools like Salesforce and Tableau to optimize client interactions, ensuring that our team responded swiftly to facilitate patient access to critical test results. The skills honed in this role were instrumental in delivering exceptional service and strengthening the bond between healthcare professionals and our organization.