April Dixon Email and Phone Number

Assists in educational designs to facilitate development of a cost-effective process to facility educational content.Compiles radio schedules for one and two-minute daily programs.Completes monthly reports detailing analysis of data such as web traffic, engagement and name aquisition.Utilizes Power BI, Google Analytics and Google Console to create updated status reports for quick reference of project progress and deadlines.Uploads daily radio programs, devotionals, and other educational content using the WordPress and Libsyn platform.Uploads lessons and videos for Continuing Education using the Litmos platformCreate images for website and promotional contentUtilizes Shopify to upload educational products and pricing for IFCJ store.Used problem-solving skills to alleviate issues efficiently with minimal supervision.

General administration support to department managerCompiled brief program descriptions for radio programsUpdated content maintenance on educational website and Learn CenterProvided logistical support to department by researching needs, planning, coordinating, and scheduling Maintained effective system for following up and trackingProduced monthly reporting on the engagement trends of the Education Department Maintained the department’s calendar, especially related to projects, radio schedules and development of educational products and campaignsServed as a resource for non-sensitive departmental information to both internal and external customers which may include staff, donors, and vendors

Provided administrative support to the VP of Education Outreach, VP of Communications/Marketing, Product Development, Radio, Communications and Planned GivingUpdated Devotional web pages (English and Spanish)Conducted Internet research for prospective clients

Provided technical and administrative support to the Sr. VP of Operations/Sales Capability, Director of Finance as well as field support for the and all Chilled Direct Store Delivery (CDSD) locationsExtensive Outlook calendar management for Sr. VP of Operations and Director of FinanceProvided MS Office training as well as SAP, Concur and OracleCompiled national reporting for Operations and Sales & Capability lines of business to identify activity and trends of the warehouses in each of the 16 locations regionallyTracked and monitored all safety incidents (Workman’s Comp)/accidents to ensure resolution in a timely mannerVideo editing for Fleet safety training for the CDSD organizationFleet, utility, and legal invoice processingAdministrator CDSD web pageManaged fleet inventory and building leases

Provided support to the Sr. VP Human Resources / VP Real Estate and peersCoordinated group meetingsCalendar managementResponsible for office supply inventoryProvided phone coverage for managementCoordinated travel arrangements and meetings for teamProcessed T & ECreated and edited training materialsHRIS managementAssisted team with technical issues to include mobile email set-up, PC/laptop imaging and troubleshooting I/T related issuesAdministrator of Access database to document and track projectsAssisted with the execution of lease documentsProduced memos, letters, faxes and other correspondence with discretion Maintained confidential department files

Implemented investigation and resolution of member and provider complaints/appeals to avoid penalties in excess of $100,000Compiled monthly reporting and produced an analysis for quality improvement purposes along with a plan of actionConfirmed appointments with physicians for membersContract managementParticipated in projects for the National Committee for Quality Assurance (NCQA) and HEDIS