April Dixon Email and Phone Number

o Accountable to disassemble, repair and assemble television sets in responsible manner without harming the efficiency or designs of the television sets with Vizio, Samsung, and Sony inside customer’s homeo Provided excellent customer serviceso Inspect the electrical components and wiring to identify the nature and reason of the malfunctioningo Read schematics, used test equipment and repaired electronics to the component levelo Independent Contractor with EIN numbero Install and program Voice Over IP Telephone (VOIP) for Social Security Adminstrationo Replace, install, and troubleshoot outdated computers with new computers, and networking equipment.o Document and keep track of all outdated and new installations.o Reimage computers to resolve corrupted image on pco Wipe hard clean to be ship to secured facility

o Provide Support for Talent Management System (TMS)o Reset End User Password and Provide Username to the End Usero Answer and Resolve Training Courses of an average 40-50 incoming customer calls per dayo Notate Interaction with End User using SDM Linko Transfer End User Account To a New Domaino Escalate Unresolved issue to Tier 2

o Assist residential and business customer with registration, email configuration, DSL physical line test, modem/filter set-upo Assist customer with browser, email, modem troubleshooting, assign IP addresses, IP mapping, and wireless network configuration o Interact with other department to resolve customer issue or provided additional serviceso Interact with agent to resolve issue when exhausted all troubleshootingo Answer and resolve 20-25 incoming customer calls per day through Siebel Call Management Systemo Deescalate and resolve issue with customer that ask to speak with managemento Responsible for leading team meetings and huddles