• Handle inbound and outbound telephone calls to assist members and providers. Call types vary from client to client so flexibility and the ability to multi-task is required. • Document all calls, changes, and any problems that may arise in our databases. Follow up with clients on needed resolutions.

Provide security services for the Charlotte-Douglas International Airport including passenger and baggage screening.Manage irate customers and situational escalations on a daily basis.Conscientiously provide friendly service while enforcing procedures to provide a safe environment for a facility that sees nearly 35 million passengers a year.

Responded to non-emergency calls to conduct preliminary investigations of non-serious incidents and to prepare incident reports.Patrolled neighborhoods and commercial areas to better maintain a safe environment.Assisted police officers with all types of law enforcement activities.