April Hanson work email
- Valid
- Valid
- Valid
- Valid
April Hanson personal email
At Corsearch, my leadership in customer experience has been pivotal, contributing to a significant 42% increase in Net Promoter Score. Our team's efforts in journey mapping and feedback integration have been instrumental in enhancing product offerings and customer satisfaction. My tenure as Director has focused on marrying data-driven strategies with robust communication to not only resolve issues but also to empower product improvements. The initiatives we've implemented are rooted in a deep understanding of brand management and market trends, ensuring our responses are insightful and impactful.
-
Director Customer ExperienceCorsearch Jan 2023 - Jul 2024Boise, Idaho, United StatesDirected operations of the customer experience team, ensuring timely and effective resolution of customer issues.Developed and executed customer experience initiatives that contributed to a 42% increase in overall customer satisfaction (NPS Score).Implemented customer journey mapping processes to identify areas for improvement and enhance the overall customer experience.Collaborated with product teams to integrate customer feedback into product development, leading to improved product offerings and increased customer satisfaction.Monitored and reported on key customer experience metrics, providing insights to senior leadership on areas of opportunity. -
Global Director Customer Success (Sports, Media & Entertainment)Corsearch Aug 2022 - Jan 2023
-
Global Team LeadIncopro Feb 2020 - Jun 2021Boise, Idaho, United StatesLead global team on the production of high-quality, timely, relevant, and actionable intelligence, information and research. Develop and implement global strategies to protect brands in the online space.Selected Responsibilities: • Enhanced partner experience with Incopro by building strong relationship acting as primary contact to drive changes positively impacting the client• Expanded, developed and launched complex global strategy that had to account for; resource allocation, regional presence/laws, metrics and reporting• Utilize software and data in meaningful ways to make data-driven decisions • Guide team members through an evolving workflow structure to ensure client’s needs are being addressed while maintaining a cohesive team environment across geographic regions -
Brand Protection AnalystIncopro Dec 2018 - Jan 2020Boise, Idaho AreaProvide insight, analysis and reporting focusing on providing thoughtful recommendations and strategies as it relates to clients’ unique brand infringements in the online space.Selected Responsibilities: • Develop and launch reporting, enforcement and overall strategy • Provide recommendations on enforcement approach and strategy to target problems from holistic approach• Identify opportunities for upsells and increased client engagement
-
Independent Brand Protection AnalystLacoste Oct 2014 - Mar 2017RemoteUtilized proprietary software to identify illicit sales of the world famous Lacoste goods. Identified trends relating to repeat offenders, used various tactics to remove those instances of brand abuse and created monthly, quarterly, yearly and ad hoc reports demonstrating efforts and successes. -
Domain Research AnalystMarkmonitor May 2011 - Oct 2012Generate standard and ad hoc research projects that support various departments including: sales, client services and brand protection teamProvide domain value analysis to drive up-sells and generate revenueCreate reports and provide meaningful insight and analysisContribute to department efficiencies and productivity gains through identifying, implementing and standardizing best practicesContribute and grow cross functional deliverables by sharing and relating insight and past experience from online domain and brand management practice and skill set -
Supervisor, Brand ProtectionMarkmonitor Feb 2010 - May 2011Manage quality, productivity, innovativeness and expertise of Team Administrate performance evaluations and employee development opportunitiesDevelop and implement ongoing employee development and training programs Foster constructive cooperation with internal departments Demonstrate ability to leverage industry and technology expertise to provide solution based services
-
Brand AnalystMarkmonitor Oct 2007 - Feb 2010As a dedicated Brand Analyst, I modeled outstanding and innovative account management through investigating, monitoring and analyzing online website content for brand use. Managed large amounts of data and identified and analyzed industry and client specific trends. Collaborated with clients and internal team members to establish unique priorities, concerns, make appropriate recommendations, and mange workflows specific to clients and industry. Prepared and presented reports and findings to internal and external parties. Identified business problems and opportunities for client accounts.
-
Category ManagerAdvantage Sales & Marketing Mar 2005 - Apr 2007Provided clients with Quarterly Business Reviews and ad hoc presentations from syndicated data Managed and maintained monthly vendor compliance tool and reports Isolated troubled areas for products and drove up target-market product sales through analyzing, designing and launching new sales and marketing strategies.
April Hanson Skills
April Hanson Education Details
-
Spanish And Marketing
Frequently Asked Questions about April Hanson
What is April Hanson's role at the current company?
April Hanson's current role is Director Customer Experience | Customer Satisfaction, Communication, Business Reviews.
What is April Hanson's email address?
April Hanson's email address is ap****@****tor.com
What schools did April Hanson attend?
April Hanson attended Boise State University.
What skills is April Hanson known for?
April Hanson has skills like Account Management, Management, Market Research, Analysis, Leadership, Strategic Planning, Marketing Strategy, Team Leadership, Cross Functional Team Leadership, E Commerce, Social Media, Team Building.
Not the April Hanson you were looking for?
-
April Hanson
Humanitarian, Private & Corporate Events, Freelance Photo Shoot Producer, Non-Profit Project/Program Leader, Freelance Floral DesignerSan Diego, Ca1gmail.com -
2charles-city.k12.us, charlescityschools.org3 +164125XXXXX
-
April Hanson
Bellevue, Wa3yahoo.com, covestic.com, covestic.com
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial