As a Training and Qualifications Development Specialist; I administered overall training and development operations for the design and implementation of new Leadership Development Program for font-line-managers. I identified and facilitated training needs in the company to maximize business performance. I developed various training sessions and events as well as designed communications strategies that expresses the goals of an organization. I devised and executed best practices to improve new promotion process for font-line-managers. I envisioned concepts and created strategies through close collaboration with internal and external partners. Evaluated, analyzed, and prepared presentations for senior management in favor of new program design. I establish and executed a Weld Training Certification program with partnership at Trident Tech.• Maximized 297% of potential participants by incorporating 55 production group leaders, 147 production team leaders into the leadership program, and teaching leadership program across all areas to speak the same language.• Formulated training budget plans and executed budget reduction methods that cut leadership training budget by 32%.• Credited with securing CEO approval to repurpose vacant building into an on-site training center.• Deigned, established, and installed critical infrastructure of on-site training center by collaborating with safety, engineering, facilities and additional external vendors.• Secured additional training needs through development of solid rapport with local community college, Trident Tech.Design training landscape through cross-functional SME coordination, workshops and gap analysisProject coordination for new training center and apprenticeship programEstablish and maintain relationships with community colleges and other educational entitiesSLII Facilitator Certified

Recruited as a Program Planning Specialist to evaluate cost, check plant and labor capacity, and deliver material and resources by developing the production program. I conducted detailed cross-functional production meetings with heads of each department on weekly basis to discuss program initiatives. I also took corrective actions related to requirements, plant constraints, and necessary ramp-up topics by retaining information, building relations, and devising program strategy. Make accurate decisions and drive improvement systems with German counterparts to secure precision in information exchange.• Met periodic (Y+1 to Y+4) requirements through evaluation of NAFTA market demand and arrangement of optimal production schedule.• Achieved 100% of NAFTA market demand and reduced available overtime by 81% by 2020 production schedule, two years post-ramp-up.

I was accountable for identifying and solving critical issues by using problem solving skills. I accumulated accurate information related to supplier-focused performance metrics and forwarded final updates to upper management. I also participated in quarterly continuous improvement plans to ensure smooth running and execution of workshops operations.• Boosted estimated shipment supply accuracy by 20% and reaction time to production schedules by 20% through creation of inbound shipment tracking sheet for Maersk vessels.

I assisted in supervision of 100+ fulfillment center associates involved in the core picking, packing, and shipping processes within the 1MSF fulfillment center warehouse. Responsible for ensuring daily customer demand was met through on-time material departures. Analyzed daily productivity metrics adjusting staff to meet demand while minimizing operations costs.

I actively contributed to team efforts in leading teller line team of over 10 people, promptly responded to customer inquiries, and ensured proper staffing and scheduling to meet customer demands. I provided accurate information to customers of new products. Delivered effective trainings that increased new teller’s knowledge. I conducted team meetings on weekly basis to ensure standardized communication and go over a banking product each week to make sure tellers are knowledgeable about all products. I created an atmosphere of comradery and competition through internal challenges, tracking and employee morale activities.• Delivered excellent service that improved the customer service scores by 38%.• Created standards, implemented processes and conveyed attention to detail turning predecessor audit scores of fail, to pass.• Appointed by upper management to Presidents Council - a think tank of best employees in the state of South Carolina to come up with new ideas and initiatives for branches in South Carolina.• Appointed by upper management to Teller Retention Committee

▪ Analyzed financial results and goals, consistently achieving company objectives.▪ Executed company strategies utilizing creative, effective and efficient decision making.▪ Consistently increased and maintained clients, promoting customer loyalty.▪ Accountable for loss prevention, inventory controls and merchandising.

▪ Managed the daily operational store performance, store profitability and payroll.▪ Design and implement store layouts.▪ Built employee talent through coaching, maximizing sales leads and team building resulting in employee retention.