District Manager/ HR/ Staffing recruiting/ Logistics

Trained in specific client pharmacy benefits for multimillion-dollar companies to help educate their members, clients, venders & third parties on cost, plan design, preferred medications & prior Authorizations. Process & release orders, processing information, data input, conflict resolution with a 95% first call resolution rate.

• Trained new staff on quality control procedures to promote a secured environment and prepare for OSHA inspections; ensuring all safety and sanitation laws are being abided by. • Preceptor for new Staff • Continuously acted in compliancy with HIPAA laws protecting each client’s confidentiality. • Provided behavioral/emotional support for clients on a need to know basis.• Supervise up to 6 employees at a time and work with all levels of management in a professional, diplomatic, and tactful manner. • Rapidly analyze/recognize department emergencies and create solutions. • Ability to adapt to change in accordance with the business needs of the company.• Provided exceptional customer service skills and fraud resolution services in a contact center environment.

Patient care

 Mitigated financial discrepancies by efficiently managing budget and payroll operations Responded to sensitive customer and employee relationships Created Word documents/Excel budget sheets Attended tradeshows and client meeting to promote the company brand and build rapport with prospects and partners Scheduled pickup and delivery, prioritizing daily routes for delivery Followed up on unpaid accounts and collections Filed quarterly and yearly taxes in a timely manner Prepared reports on price lists, inventory balance, and shortages

Customer service and sales, Trained new employees