April M. Email & Phone Number

Los Angeles Metropolitan Area

Responsible for managing, coaching, training & developing a team of Retail Coverage Merchandisers, representing the company, our clients & our customers by effectively supervising & managing retail coverage merchandiser's work, including retail store coverage, set coverage, or execution of special projects & objectives to achieve superior sales and in-store results in assigned territories & stores.-Provides effective leadership & management of a team of Retail Coverage Merchandisers in assigned geographic areas by interviewing & hiring candidates, onboarding & training new associates, managing performance, career development, managing conflict, personnel issues, providing coaching & support.-Manages assigned work to completion, on time & with high quality results. -Reviews project details, verifying schedules are accurate, achievable, supporting documentation is current & correct.-Assigns work to the team & ensure that all jobs have the appropriate level of support. -Monitors progress & audits work, answering questions, solves problems, resolves personnel issues, & adjust resources as needed. -Ensures the delivery of all marketing & merchandising materials, supplies & equipment necessary for all projects.-Optimizes selling effectiveness in assigned territories. -Identifies training needs, desired system, work process improvements, maintaining an effective balance of store sets & retail store coverage.-Partners with store personnel team to achieve & maintain merchandising excellence to meet goals & expectations, building an effective working relationship. -Ensures company policies are followed by directly managing associates, including proper maintenance of all company owned equipment, accurate & timely expense reporting & activity reports within company guidelines.-Effectively & accurately uses technology, including MEI to communicate retail priorities & coverage analyses to maintain an effective feedback & measurement system.

Long Beach, Ca And Munich, Germany

• Orchestrates all functions of a successful jewelry wholesale/retail/design business, with clientele ranging from celebrities to established E-commerce companies, art galleries, indie specialty shops, hotel and spa boutiques. • Creates quality modern style semi-precious jewelry for both wholesale and retail distribution spanning the USA, Germany, The Netherlands and the UK.• Manages the production of jewelry and staff of 15-20 jewelry designers and assemblers for wholesale design and manufacture projects.• Strategizes all aspects of operations, including, designing, office administration, human resources, visual merchandising for E-Commerce, In-Store and coordination of tradeshow events, as well as large scale social media marketing campaigns. • Designs jewelry for high profile film, fashion photo shoots and creative projects.• Expanded customer base by 55% within the first 2 years, by implementing exceptional customer service, offering unique products and sales development techniques, in coordination with high performing sales reps and key marketing strategies.

Greater Los Angeles Area

• Supported the day-to-day operations of the stores acting as a liaison between corporate and store management.• Served as an important communication link between field sales teams and corporate teams with regard to any and all operations issues and procedures.• Participated in the implementation and execution of the retail operations program directives and initiatives.• Reviewed and updated systematic policies and procedures to facilitate store sales goals, enforce operational directives and adhere to legal compliance requirements.• Supervised retail managers and staff, as well as day-to-day office administration duties and operations.• Monitored annual supply budgets in conjunction with Channel Managers and Financial Analyst.• Collaborated and built business partnerships/relationships and interacted with staff (at all levels) in a fast-paced environment.• Functioned with adaptability, flexibility and ability to manage multiple projects, with a high sense of urgency and took on additional assignments as needed.• As the project manager, coordinated the openings, closings and reconstruction of all retail stores, built strong relationships with merchandisers, logistics department, onsite contractors and builders to ensure projects were completed according to schedule and in line with corporate architectural, merchandising and safety standards.

Long Beach, Ca

• Managed all aspects of property operations and maintenance to preserve and increase the value of residential properties.• Collected rent on a monthly basis and handled issues in relation to late or non-payments, in a timely manner.• Designed and implemented effective marketing initiatives for existing and potential residents.• Negotiated, prepared and monitored all legal documents relating to tenant occupancy and property management.• Evaluated, approved and monitored all vendor contracts with detail.• Reviewed and reconciled accounts payable and receivable reports on a weekly basis.• Reviewed and approved all prospective tenant applications to screen and determine through eligibility of applicants.• Interviewed, hired, trained/coached and managed maintenance and supervisory staff.• Responded in a timely manner to investigate and resolve all tenant concerns to achieve a high level of customer service.• Monitored and ensured compliance with all rules and regulations of occupancy.• Created and analyzed monthly management reports, including updates on administrative items, financial situation and condition of the property for optimal oversite of each property• Developed strong tenant relationships to ensure resident retention rates.• Grew revenues by an average of 15% annually, reflecting effective expenditure containment and decreased delinquency

Munich Area, Germany

• Collaborated with a group of creative colleagues and developed a progressive grassroots organization for independent designers and artists, to facilitate the promotion of local artists and designers in Bavaria, Germany. • Organized design and artisan markets that served as a platform to introduce and showcase the individual creativity that can be found throughout the cities of Munich and Bavarian Region, as well as Berlin.• Coordinated and facilitated seminars, educated members on the ever-changing technical advances in social media, selling their work on the internet, and innovations in the international art and craft scene.• Through effective social media marketing and word of mouth, we Increased event attendance every quarter by an average of 30% and added thousands to the Etsy seller growth.

Huntington Beach, California

• Built a core team of 48 management team members and trained them in all aspects of retail management, including customer service, office administration, inventory control, loss prevention, merchandising standards, human resources, store merchandise and supplies purchasing, sales analysis, sales forecasting, logistics and accounting, producing winning quarterly results between 2011 and 2012.• Decreased the store’s operational costs by an average of $6000 per year by cutting maintenance costs and introducing energy efficient tactics, without compromising the overall operations of the store.• Promoted from store manager to Area Manager for the West Coast region and awarded with excellent regional manager and secret shopper reports, including evaluations for team customer service, merchandising standards and overall store operations.• Proved ability to lead sales teams to achieve multimillion-dollar revenue gains, with an in-depth understanding of the sales cycle process and remained focused on customer satisfaction throughout all stages.• Generated customer service efficiency plans, which proved invaluable in raising customer satisfaction scores from 42% to 90% within the 1st year of joining the company.• Stimulated a 20%-30% sales increase throughout the holiday seasons, while raising donations to support homeless shelters and bringing awareness to teen homelessness.• Was recognized as the 2011 Employee of The Year.

Greater San Diego Area

• Optimized training for the leadership staff on all facets of retail management, developing new corporate manager training programs, by collaborating with management staff on customer and staff complaints in order to design more effective training material improving the customer experience, merchandising standards and company morale.• Sustained top standards of excellence in customer service, human resources, purchasing, merchandising and display strategies, driving sales goals, office administration, accounting, payroll, logistics, loss prevention, scheduling, sales forecasts and business analysis.• Collectively met district sales goals for 4 years, with stores generating from $3.5 - $5.5 Million and awarded for Top Sales Achievement Award for years (2006– 2010).• Streamlined technical equipment installations, visual merchandising floor sets, new management and staff training for new store openings.• Initiated charity events to raise money for battered women’s and children’s shelters, increasing store sales an average of 30% during consecutive holiday seasons.• Generated standard corporate merchandising plans to align with current-on trend marketing and company image, to drive sales throughout the region.• Received 3 consecutive years bonuses for controlling inventory levels by training and coaching associates to focusing on loss prevention measures, while providing superior customer service, resulting in inventory shrink levels coming in between 3% and 5%.

Bs Marketing, Business Administration And Management, General

Activities and Societies: Alpha Kappa Alpha

A.S. Degree, Specialized Sales, Merchandising And Marketing Operations, 3.8 Grade Point Average

Deans List for 6 semesters for 3.5 or higher GPA