Built and led a new team for all talent attraction, branding, and marketing efforts• Manage and Maintain vendor contracts for all sourcing platforms • Develop and execute company campaigns to attract talent and retain candidate • Create and Host mixers to ensure candidate engagement• Developing relationships with various talent pools and social groups. • Analyze candidates from Job posting to ensure the right candidate is being attracted • Create job postings that are articulate, professional, and attention-grabbing to attract the right candidates.• Responsible for overseeing team members, annual reviews, monitoring time and attendance, providing performance feedback, etc• Develop the recruiting team's marketing materials and other collateral to support and advance recruitment communication needs• Proactively monitor social network activity, identify trends, campaigns, technologies, and best practices, and provide useful market intelligence regarding locations to recruit for top talent • Showcase and sell the image/culture of the company to all prospective/current talent pools • Conduct research into the latest techniques, tools, partnerships, and practices for recruitment, talent attraction branding and makes recommendations • Research our candidate audience demographic and cultivate new online communities• Develop employee internal transfer process and manage day to day process from start to completion per request • Responsible for internal and external candidates’ communication • Responsible for Biweekly meetings to present progress on talent attraction efforts• Budgeting and cost saving strategies

Responsible for scouting and sourcing for candidate, training, and coaching for all hires• Collaborated with HR management and PMO team to discuss hiring needs• Created articulate, professional, and attention-grabbing job postings• Conducted interviews for corporate positions, including Directors, PMO, and Management• Utilized behavioral assessments, background checks, and drug screenings for candidate screening• Utilized networking, social media, and other tactics to recruit top candidates• Served as a liaison between the company and candidates, handling phone calls and inquiries• Maintained applicant paperwork and set up new HR records for new hires• Made job offers and discussed benefits and requirements with applicants

Sourced, interviewed, hired, and trained new hires for the Auto Total Loss Division• Evaluated and implemented improved processes for the division• Monitored calls for new hires and collaborated on improving metrics• Explained procedures and answered inquiries for adjusting auto total loss claims• Evaluated and negotiated settlement offers for automobile claims• Coordinated with internal departments to resolve title issues, payment escalations, and other concerns• Provided appropriate and timely integrated solutions• Assisted insurance agents with claims during the total loss reporting process• Handled a portfolio of accounts and maintained email correspondence• Assist customer with the whole Total loss process from start to finish• Exceeded all performance metric expectations• Assisted Elite Dealerships with document processing and resolving concerns• Created legal documents for insurance companies when offers were accepted

Responsible for scouting and sourcing for candidate, training, and coaching for all hires• Assisted with scouting, sourcing, training, and coaching for all hires• Presented in new hire classes, team meetings, and division-wide• Tracked and documented complaints and escalations on customer account• Provided regular data input in a timely and proficient manner• Followed up with customers to ensure satisfaction and issue resolution• Maintained product knowledge base and communicated resource requirements to executive management• Ensure attainment of call flow objectives and standards of performance through monitors• Completed all process and procedures for every call with adherence to quality standards• Assisted with ongoing projects and additional job duties as assigned

Responsible for Full cycle Recruiting for Business • Conducted full cycle recruiting for the business, including advertisements, internal postings, and interviews• Developed content and led employee onboarding for a positive experience• Conducted performance management and provided feedback• Oversaw team members, monitored time and attendance, and provided performance feedback• Maintained and updated job descriptions as necessary

Responsible for a Team of 5 Front Desk Clerks and Daily Operations • Managed a team of five front desk clerks and daily operations• Handled multi-line telephone systems, made copies, and filed documents• Organized and reordered supplies as needed• Made hotel accommodations for frequent business clients• Sourced, interviewed, and hired top candidates for the front desk team• Earned excellent marks on performance reviews for service• Created weekly schedules and processed payroll