• Successfully manage client relationship for portfolio of 2 financial institutions asset size 400 billion – 1,200 billion. • Executed 30 projects while serving as the primary contact for C-level and Executive communications providing regular project health status for custom Information Technology (IT) or business process solutions. • Increase product adoption by identifying 10 new business opportunities and collaborating with the appropriate sales, product, and legal teams to pursue sale opportunities. • Expedited resolutions as primary contact for client escalations providing thoughtful root cause analysis and frequent updates. Exceed metrics with a 9.5 score out of 10 on client surveys fostering positive working relationships with external and internal business units.

• Subject matter expert providing consultation related to Card Product delivery for Laser, Europay, Mastercard and Visa (EMV), Contactless and custom card programs. • Successfully manage assigned client portfolio within the Card Personalization business unit for Credit, Debit, Prepaid, and Fintech accounts.• Responsible for the quick execution of account plan activities such as enhancing debit and credit card solutions from EMV to Contactless cards. • Actively engaged in contract renewals and retained 100% of account portfolios.

• Reported directly to 3 District Managers and supported 30+ branches.• Created and distributed weekly & monthly reports, scheduled meetings, coordinated travel, prepared and submitted travel expenses and prepared presentations.• Responsible for successfully monitoring & reporting 100% of 300+ district employees and timely completing required compliance training courses and reviewed and approved preliminary employee timecards.• Performed all bank operations including opening and servicing customer accounts. • Responsible for training new bank associates.