April Powers Email & Phone Number

Bolingbrook, Illinois, United States

• Successfully manage client relationship for portfolio of 2 financial institutions asset size 400 billion – 1,200 billion.
• Executed 30 projects while serving as the primary contact for C-level and Executive communications providing regular project health status for custom Information Technology (IT) or business process solutions.
• Increase product adoption by identifying 10 new business opportunities and collaborating with the appropriate sales, product, and legal teams to pursue sale opportunities.
• Expedited resolutions as primary contact for client escalations providing thoughtful root cause analysis and frequent updates. Exceed metrics with a 9.5 score out of 10 on client surveys fostering positive working.

Bolingbrook, Illinois, United States

• Subject matter expert providing consultation related to Card Product delivery for Laser, Europay, Mastercard and Visa (EMV), Contactless and custom card programs.
• Successfully manage assigned client portfolio within the Card Personalization business unit for Credit, Debit, Prepaid, and Fintech accounts.
• Responsible for the quick execution of account plan activities such as enhancing debit and credit card solutions from EMV to Contactless cards.
• Actively engaged in contract renewals and retained 100% of account portfolios.

Crest Hill, Illinois, United States

• Reported directly to 3 District Managers and supported 30+ branches.
• Created and distributed weekly & monthly reports, scheduled meetings, coordinated travel, prepared and submitted travel expenses and prepared presentations.
• Responsible for successfully monitoring & reporting 100% of 300+ district employees and timely completing required compliance training courses and reviewed and approved preliminary employee timecards.
• Performed all bank operations including opening and servicing customer accounts.
• Responsible for training new bank associates.

Bachelor Of Arts - Ba, Major: History Course Concentration: Business Administration And Elementary Education

Associate Of Arts - Aa, Major: Elementary Education Course Concentration: Business Administration And History