April Barman Email and Phone Number

Delivered an excellent optical concierge experience. Assisted in styling for new and returning customers of the brand. Applied knowledge of the eye and visual experience to determine lens types and frame decisions fit for each guest. Act as in-store point person for POS troubleshooting, oversee inventory management and processes,manage and enforce daily zoning schedule, lead a team of 7-10 team members and initiate bi-weeklyinformal check-ins, lead beginning-of- shift meetings, end of day wrap-ups, retail roundtables, and othermeetings as they emerge, assist with the onboarding of new store associates by helping onboardingsupport leads.

Contributes to the continuing effort to deliver an excellent guest experience. Makes, confirms andcancels reservations via telephone, computer and in writing. Records and communicates guest specialrequests and problems to the appropriate department and ensures they are addressed in a timelymanner. Received Certificate of Recognition in November 2016 for outstanding effort and teamwork.